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GUCCI Client Advisor (m/w/d)

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Kering

Oct 16, 2024

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Quick Apply

AI generated summary

  • You should have 3+ years in luxury fashion sales, strong communication, organization, and relationship-building skills, adaptability, and flexibility for a dynamic schedule.
  • You will achieve sales goals, provide exceptional customer service, maintain client relationships, stay informed on fashion trends, uphold visual standards, and ensure store security and organization.

Requirements

  • 3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;
  • Proven ability to drive and exceed individual and store results;
  • Proven ability to build lasting relationships with customers and colleagues;
  • Excellent communicate skills, both oral and written, and the ability to handle multiple tasks simultaneously;
  • Strong organization and follow-up skills are essential;
  • Accuracy and attention to detail needed;
  • Candidate should be team-focused with a desire to collaborate effectively;
  • Ability to work in a fast moving and dynamic environment;
  • High flexibility and ability to adapt to different customers;
  • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.

Responsibilities

  • Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business.
  • Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony.
  • Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales.
  • Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities.
  • Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests.
  • Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products.
  • Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment.
  • Maintain security standards within the store to ensure safety of customers, colleagues and merchandise.
  • Contribute to upholding the visual display of all products in accordance with Gucci visual standards.
  • Contribute to the daily operations of the store, by maintaining a neat and organized understock and stock room.
  • Adhere to Gucci Image standards and guidelines.
  • Follow all company policies and procedures.

FAQs

What is the role of the Gucci Client Advisor?

The Gucci Client Advisor is responsible for providing exceptional customer service, meeting individual client needs, promoting the brand's philosophy and values, and creating a luxurious client experience.

What are the key responsibilities of a Gucci Client Advisor?

Key responsibilities include achieving sales goals, providing outstanding customer service, capturing customer data, maintaining a client book, offering fashion advice, collaborating with team members, and upholding visual and security standards.

What qualifications are required for the Gucci Client Advisor position?

Candidates should have 3+ years of luxury fashion sales experience, proven ability to exceed sales results, excellent communication skills, strong organizational abilities, attention to detail, and flexibility in scheduling.

Is previous experience in luxury fashion necessary?

Yes, previous experience in luxury fashion sales or a similar customer service setting is required for this role.

What is the work schedule for the Gucci Client Advisor position?

The position is full time, and candidates must have the ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

Where is the Gucci Client Advisor position located?

The position is located at Gucci Swiss Retail SA.

What type of environment will the Gucci Client Advisor work in?

The role involves working in a fast-moving and dynamic retail environment that requires teamwork and effective communication.

What qualities are important for a successful Gucci Client Advisor?

Important qualities include the ability to build lasting relationships, excellent communication, strong organization and follow-up skills, flexibility, and a passion for fashion and luxury products.

When is the start date for the Gucci Client Advisor position?

The start date for this position is November 1, 2024.

Are there benefits associated with the Gucci Client Advisor role?

While specific benefits are not detailed in the job description, luxury retail positions typically offer competitive compensation and benefits packages.

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Kering

Retail Luxury Goods and Jewelry

Retail & Consumer Goods
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Kering is a global luxury group based in the UK that operates a portfolio of iconic luxury fashion, accessories, and lifestyle brands. Their ultimate mission is to empower imagination and creativity while fostering sustainable and responsible growth within the luxury industry. Kering's purpose revolves around promoting innovation, craftsmanship, and artistic expression in the world of fashion and luxury goods, while also driving positive change in terms of environmental and social sustainability. Through their brands, Kering aims to offer exceptional products and experiences while leading the way towards more ethical and sustainable practices in the luxury sector.