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GUCCI Team Coordinator - Toronto Premium Outlet

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Kering

Aug 13, 2024

  • Job
    Full-time
    Junior Level
  • Toronto
  • Quick Apply

AI generated summary

  • You should have a Bachelor’s Degree, 2 years in luxury retail or hospitality, strong communication skills, and familiarity with POS systems. Flexibility for retail hours is essential.
  • You will engage clients, support sales processes, assist with appointments, handle calls professionally, manage transactions, and maintain inventory accuracy while ensuring an elevated shopping experience.

Requirements

  • Key Requirements
  • Bachelor’s Degree preferred
  • At least 2 years of experience in luxury retail, hospitality, or customer service-related industry
  • Experience operating a POS system, a plus
  • Excellent interpersonal and communication skills
  • Strong understanding of customer service needs and priorities
  • Ability to multitask, with a strong attention to detail
  • Familiar in Microsoft Word and Outlook
  • Flexibility to work a retail schedule, which will include evenings, weekends, and holidays
  • Qualified candidates must have the proper work authorization to work in the United States

Responsibilities

  • - Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store, directing them to an available Client Advisor or Lead Client Advisor
  • - Support the team in the selling process, ensuring the highest level of client experience
  • - Assist Client Advisors in preparing for VIG client appointments, prepare consignments, and close transactions
  • - Provide dressing room support to Client Advisor and Client
  • - Answer, direct and transfer calls with exceptional level of professionalism
  • - Understand client needs to assist in escorting them to the proper department
  • - Interact with clients to ensure an elevated shopping experience
  • - Support with the packing and payment process
  • - Facilitate store transfer requests, charge sends, and product inquiries
  • - Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information
  • - Assist the sales staff in pulling different styles and sizes from stock
  • - Support with store cycle counts, scheduled inventories, and reconciliation with direction from the Store Director/Team Manager – Operations
  • - Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing flash paperwork
  • - Knowledgeable of all Gucci products and company policies, specifically on credit, sales, and customer service

FAQs

What is the primary role of a Gucci Team Coordinator?

The primary role of a Gucci Team Coordinator is to provide overall store support to both front and back of house teams, assisting with sales support, POS, inventory tasks, stock processing, and administrative functions while promoting the Gucci brand values.

What are the key responsibilities of this position?

Key responsibilities include sales support, POS assistance, inventory management, and general administrative tasks, ensuring an elevated client experience and smooth store operations.

What qualifications are required for this job?

A Bachelor's Degree is preferred, along with at least 2 years of experience in luxury retail, hospitality, or a customer service-related industry. Experience operating a POS system is a plus.

How important is communication for this role?

Excellent interpersonal and communication skills are essential, as the role involves interacting with clients and supporting the sales team to ensure a high level of service.

What are the working hours for this position?

The schedule is full-time and includes flexibility to work evenings, weekends, and holidays as required by the retail environment.

Is there a specific mindset or approach expected from team members?

Yes, team members are expected to have a Radically Client-Centric mindset, embrace collaborative working methods, be relentlessly creative, and demonstrate ownership through their actions.

What behaviors are encouraged in this role?

Key behaviors include being a Considerate Thinker, Solutions Developer, Accountable Achiever, Agile Advocate, Connection Builder, People Enabler, Continuous Learner, and Talent Builder.

How does Gucci approach accessibility in the hiring process?

Gucci is committed to providing a culture of inclusivity and accessibility, offering reasonable accommodations during the application and interview process upon request.

Where is this position located?

This position is located at the Toronto Premium Outlet.

Who is the organization behind this job listing?

The organization behind this job listing is G Boutiques Inc.

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Kering

Retail Luxury Goods and Jewelry

Retail & Consumer Goods
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Kering is a global luxury group based in the UK that operates a portfolio of iconic luxury fashion, accessories, and lifestyle brands. Their ultimate mission is to empower imagination and creativity while fostering sustainable and responsible growth within the luxury industry. Kering's purpose revolves around promoting innovation, craftsmanship, and artistic expression in the world of fashion and luxury goods, while also driving positive change in terms of environmental and social sustainability. Through their brands, Kering aims to offer exceptional products and experiences while leading the way towards more ethical and sustainable practices in the luxury sector.