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GUEST SERVICE ASSOCIATE F&B SERVICE

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Accor

Jan 15, 2025

Applications are closed

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Mumbai

Requirements

  • Excellent customer service skills with a focus on creating positive guest experiences
  • Strong communication and interpersonal abilities
  • Proven ability to work efficiently in a fast-paced environment
  • Detail-oriented with a keen eye for cleanliness and presentation
  • Basic math skills for handling financial transactions
  • Physical stamina to stand and walk for extended periods
  • Flexibility to work various shifts, including evenings, weekends, and holidays
  • Team player with a collaborative attitude
  • Knowledge of food and beverage service techniques
  • Familiarity with restaurant operations and procedures
  • Problem-solving skills to address guest concerns effectively
  • Previous experience in food and beverage service preferred
  • Understanding of menu items and ability to make recommendations
  • Basic knowledge of wine and spirits (a plus)
  • Proficiency in using point-of-sale (POS) systems
  • Ability to multitask and prioritize in a dynamic environment
  • Commitment to maintaining high standards of food safety and hygiene

Responsibilities

  • Greet and seat guests, providing menus and explaining daily specials
  • Take food and beverage orders accurately and efficiently
  • Serve meals and drinks in a timely and professional manner
  • Respond promptly to guest inquiries, requests, and concerns
  • Maintain cleanliness and organization of dining areas
  • Process payments and handle cash and credit transactions
  • Collaborate with kitchen staff to ensure order accuracy and timely delivery
  • Set up and break down dining areas before and after service
  • Adhere to all food safety and sanitation guidelines
  • Assist in training new team members as needed
  • Participate in regular team meetings to discuss service improvements
  • Stay informed about menu changes, promotions, and special events

FAQs

What are the primary responsibilities of a Guest Service Associate in F&B Service?

The primary responsibilities include greeting and seating guests, taking food and beverage orders, serving meals and drinks, maintaining cleanliness, processing payments, collaborating with kitchen staff, and adhering to food safety guidelines.

What qualifications do I need to apply for this position?

Candidates should possess excellent customer service skills, strong communication abilities, a focus on detail and cleanliness, basic math skills, and physical stamina. Previous experience in food and beverage service is preferred.

Is prior experience in food and beverage service required?

While previous experience is preferred, it is not strictly required. However, familiarity with food and beverage service techniques and restaurant operations is beneficial.

What are the working hours for this position?

Flexibility to work various shifts is required, including evenings, weekends, and holidays.

Are there opportunities for training in this role?

Yes, you may assist in training new team members as needed.

What skills are essential for success in this position?

Essential skills include excellent customer service, strong communication, problem-solving abilities, and the capability to multitask and prioritize in a fast-paced environment.

Will I be required to handle cash transactions?

Yes, you will be responsible for processing payments and handling cash and credit transactions.

Is knowledge of wines and spirits required for this role?

Basic knowledge of wine and spirits is a plus, but not a requirement.

How can I learn more about Accor and its career opportunities?

You can visit Accor’s career website at https://careers.accor.com/ to learn more about the company and available opportunities.

What qualities does Accor value in its employees?

Accor values qualities such as teamwork, a collaborative attitude, a commitment to high standards of service, and a dedication to creating positive guest experiences.

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Accor

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Accor is a leading global hospitality group offering a diverse portfolio of over 5,300 hotels and residences across more than 110 countries. It encompasses a wide range of brands, from luxury to economy, such as Raffles, Fairmont, Sofitel, Novotel, and ibis. Accor is committed to providing exceptional guest experiences through innovative services and a strong focus on sustainability and community engagement. The company aims to create memorable stays while contributing positively to the environment and the communities where it operates.