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Head of Data Observability, Governance, and AI Projects

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Santander

Jan 15

  • Job
    Full-time
    Expert Level
  • Data
    IT & Cybersecurity
  • Madrid
  • Quick Apply

AI generated summary

  • You must demonstrate strategic leadership, team development, technical expertise in data observability and AI, strong problem-solving skills, and exceptional communication for cross-functional collaboration.
  • You will oversee data observability, governance tools, and AI solutions, ensuring collaboration, strategic vision, and timely delivery while fostering innovation and best practices across teams.

Requirements

  • To be successful in the role you must have:
  • 1. Strategic Leadership
  • - Define the strategic vision and roadmap for observability, governance, and AI data solutions.
  • - Set priorities and allocate resources to ensure timely delivery of initiatives.
  • 2. Team Oversight and Development
  • - Supervise and support the Observability Lead, Governance Tools Development Lead, and AI and Assisted Channels Data Specialist.
  • - Foster a culture of innovation, collaboration, and continuous improvement within the teams.
  • 3. Data Observability Leadership
  • - Oversee the design and implementation of the observability platform for the digital channel.
  • - Ensure alignment with global product requirements and adoption across countries.
  • 4. Governance Tools Development
  • - Lead the optimization and implementation of governance tools, including the control model, data marketplace, and data contracts.
  • - Ensure tools are built on the ODS data architecture and meet the needs of the Global Data Platform.
  • 5. AI and Data Product Support
  • - Guide the design and deployment of AI solutions for the chatbot, assisted channels, and SME products.
  • - Ensure successful integration of the C360 model into products like the Customer Interaction Platform (CIP).
  • 6. Cross-Functional Collaboration
  • - Act as a liaison between global teams, local entities, and corporate leadership to ensure alignment on strategy and execution.
  • - Promote collaboration across observability, governance, and AI teams.
  • 7. Governance and Best Practices
  • - Establish and enforce best practices for data governance, observability, and AI projects.
  • - Drive adoption of standardized tools and methodologies across the bank’s entities.
  • Skills & Qualifications
  • 1. Leadership and Management
  • - Proven experience in leading cross-functional teams in a multinational environment.
  • - Ability to set strategic direction and inspire teams to achieve ambitious goals.
  • 2. Technical Expertise
  • - Strong knowledge of observability frameworks, data governance tools, and AI solutions.
  • - Experience with Amazon Web Services and data platform architectures.
  • 3. Strategic Thinking
  • - Ability to balance long-term strategic goals with day-to-day operational demands.
  • - Strong problem-solving and decision-making skills to address complex challenges.
  • 4. Communication and Collaboration
  • - Exceptional communication skills to engage with stakeholders at all levels.
  • - Proven ability to foster collaboration across diverse teams and geographies.
  • 5. Preferred Experience
  • - Background in banking or financial services with a focus on digital transformation.
  • - Experience with CRM systems, chatbot AI, and SME data products.

Responsibilities

  • The Head of Data Observability, Governance, and AI Projects will be responsible for managing and coordinating three critical areas: data observability for the digital channel, development of governance tools, and AI and data solutions for key products. This leadership role involves supervising specialized teams to ensure the delivery of high-quality, scalable solutions that meet corporate and local requirements across multiple countries.
  • The Head will establish a strategic vision, set priorities, and ensure collaboration across teams to deliver:
  • An observability platform that provides insights into the digital channel’s performance and processes.
  • Governance tools that enhance data quality, lineage, and compliance.
  • AI and data solutions for chatbot, assisted channels, and SME products.
  • This position requires balancing a hands-on approach with leadership responsibilities, ensuring successful execution while aligning with the bank’s global data strategy.
  • Define the strategic vision and roadmap for observability, governance, and AI data solutions.
  • Set priorities and allocate resources to ensure timely delivery of initiatives.
  • Supervise and support the Observability Lead, Governance Tools Development Lead, and AI and Assisted Channels Data Specialist.
  • Foster a culture of innovation, collaboration, and continuous improvement within the teams.
  • Oversee the design and implementation of the observability platform for the digital channel.
  • Ensure alignment with global product requirements and adoption across countries.
  • Lead the optimization and implementation of governance tools, including the control model, data marketplace, and data contracts.
  • Ensure tools are built on the ODS data architecture and meet the needs of the Global Data Platform.
  • Guide the design and deployment of AI solutions for the chatbot, assisted channels, and SME products.
  • Ensure successful integration of the C360 model into products like the Customer Interaction Platform (CIP).
  • Act as a liaison between global teams, local entities, and corporate leadership to ensure alignment on strategy and execution.
  • Promote collaboration across observability, governance, and AI teams.
  • Establish and enforce best practices for data governance, observability, and AI projects.
  • Drive adoption of standardized tools and methodologies across the bank’s entities.

FAQs

What is the primary responsibility of the Head of Data Observability, Governance, and AI Projects?

The primary responsibility is to manage and coordinate data observability, governance tools development, and AI/data solutions while overseeing specialized teams to ensure high-quality and scalable solutions that meet corporate and local requirements.

Is this position focused on a specific geographic area?

Yes, this position is based in Spain and involves working across multiple countries within the Santander Group.

What type of teams will the Head of Data Observability, Governance, and AI Projects supervise?

The Head will supervise specialized teams including the Observability Lead, Governance Tools Development Lead, and AI and Assisted Channels Data Specialist.

What are the key deliverables expected from this role?

The key deliverables include an observability platform for digital channel performance, governance tools for data quality and compliance, and AI solutions for chatbot and assisted channels.

What qualifications are preferred for applicants to this position?

Preferred qualifications include a background in banking or financial services focusing on digital transformation, experience with CRM systems, chatbot AI, and SME data products.

Are there growth opportunities within the company for this role?

Yes, there are possibilities for growth within the company and the wider Santander Group.

What is the work culture like at Open Digital Services?

The company promotes a dynamic and agile work environment with a focus on innovation, collaboration, and career growth.

What kind of benefits does Open Digital Services offer?

The company offers competitive remuneration, an attractive benefits package, and opportunities to collaborate on international projects.

How important is cross-functional collaboration in this role?

Cross-functional collaboration is crucial as the Head will act as a liaison between global teams, local entities, and corporate leadership to ensure strategic alignment and effective execution.

What are the expectations in terms of leadership for this position?

The role requires proven experience in leading cross-functional teams, setting strategic direction, and inspiring teams to achieve ambitious goals.

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Santander

Here to help you prosper

Finance
Industry
10,001+
Employees
1857
Founded Year

Mission & Purpose

Santander is a leading global bank, founded in 1857 and headquartered in Spain, and is one of the largest banks in the world by market capitalisation. It provides a wide range of financial products and services, including personal and corporate banking, wealth management, and insurance. With a strong presence in Europe, Latin America, North America, and Asia, Santander's mission is to help people and businesses prosper by offering customer-centric solutions. Its purpose is to support growth and innovation while fostering responsible banking practices to benefit individuals, businesses, and communities.