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Head of Digital Transformation

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NHS

Today

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Data
  • London

AI generated summary

  • You need experience in leading data analytics, strong analytical and communication skills, knowledge of healthcare digital transformation, team management, and a relevant degree or qualification.
  • You will lead data analytics, provide insights for strategic decisions, measure digital transition impacts, and assess the value of national digital channels.

Requirements

  • Job Requirements:
  • Experience in leading data and analytics functions within a large organization.
  • Proven ability to deliver insights for strategic decision making and reporting capability.
  • Strong understanding of value assessment, opportunity sizing, forecasting, and benefits realization.
  • Knowledge of digital transformation initiatives, particularly in a healthcare context.
  • Ability to work with mixed methods approaches, integrating social, user, and market research.
  • Strong analytical skills, with experience in behavioral science and data analytics.
  • Excellent communication and stakeholder engagement skills.
  • Experience managing teams and collaborating across various disciplines.
  • A relevant degree or equivalent professional qualification.
  • Commitment to delivering high-quality services across the NHS.

Responsibilities

  • The leadership and delivery of the data and analytics function across Digital Citizen providing reporting capability across the portfolio but also providing insight for system colleagues, strategic decision making, national comms and ministerial briefings.
  • How we measure the impact of moving the NHS from analogue to digital and understanding the value the national digital channels contribute to that shift. This includes value assessment, opportunity sizing, forecasting and benefits.

FAQs

What is the primary focus of the Head of Digital Transformation role?

The primary focus areas are the leadership and delivery of the data and analytics function across Digital Citizen and measuring the impact of moving the NHS from analogue to digital, including value assessment, opportunity sizing, forecasting, and benefits.

What kind of insights does the Customer Experience (CX) team deliver?

The CX team delivers insights into user navigation, current performance of digital channels, conducts research, and undertakes value assessments to build a strong evidence base for strategic direction.

How does the role contribute to the NHS's digital services?

This role contributes by providing analytical capabilities, strategic decision-making support, and insights into the value and impact of national digital channels for users.

What is expected of staff in terms of office presence?

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices.

What kind of expertise do staff at NHS England bring?

Staff bring expertise across clinical, operational, commissioning, technology, data science, cybersecurity, software engineering, education, and commercial specialisms.

Will there be an onboarding process for NHS employees transferring into the role?

Yes, if you currently work within the NHS and are successful at interview, an Inter Authority Transfer (IAT) will be initiated to support onboarding.

Who can I contact for further details or informal visits regarding the job?

You can contact Emma Stables, Deputy Director of Digital Transformation, at emma.stables1@nhs.net for further details or informal visits.

Will staff recruited from outside the NHS have any specific pay considerations?

Yes, staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

What tools or methods does the CX team utilize to gather insights?

The CX team uses mixed methods approaches, drawing on social, user and market research, as well as insights from disciplines like behavioral science and data analytics.

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NHS

We lead and support the NHS in England to deliver improved care for patients.

Science & Healthcare
Industry
5001-10,000
Employees
2012
Founded Year

Mission & Purpose

NHS England is the national health service of England, responsible for overseeing the delivery of healthcare services and improving the health and well-being of the population. Their focus is on ensuring high-quality, accessible, and equitable healthcare for all individuals in England. NHS England works collaboratively with healthcare providers, professionals, and stakeholders to shape and implement policies, strategies, and initiatives that promote better health outcomes and address the healthcare needs of the population. They aim to continuously improve the healthcare system, enhance patient experiences, and support the delivery of efficient and effective healthcare services across the country.