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Head of Service Management

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NHS

26d ago

  • Job
    Full-time
    Expert Level
  • IT & Cybersecurity
    Healthcare
  • Leeds

AI generated summary

  • You need senior Service Management experience in IT, knowledge of ITIL/Agile/DevOps, strong leadership skills, stakeholder management, continuous improvement mindset, and team development ability.
  • You will lead a team to enhance service delivery, foster collaboration, improve health outcomes, support workforce development, optimize digital solutions, and ensure value for money.

Requirements

  • - Proven experience in a senior Service Management role within a large-scale IT environment
  • - Strong knowledge of IT Service Management best practices and frameworks (e.g., ITIL, Agile, DevOps)
  • - Experience in managing IT operations and service delivery in a complex multi-stakeholder environment
  • - Excellent leadership, communication, and interpersonal skills
  • - Experience in stakeholder management and relationship building
  • - Ability to drive continuous improvement and innovation in service management
  • - Strong analytical and problem-solving skills
  • - Proven experience in managing and developing teams
  • - Understanding of digital technologies and their application within the healthcare sector
  • - Ability to work collaboratively across multiple teams and disciplines

Responsibilities

  • Lead a Service Management and IT Operations team which could consist of up to 100 professionals who manage an extensive portfolio of multiple services delivered by, or through, NHS England Transformation Directorate, working within a highly motivated, supportive, and inclusive senior leadership team.
  • Develop positive relationships to ensure collaborative delivery.
  • Enable local systems and providers to improve the health of their people and patients and reduce health inequalities.
  • Make the NHS a great place to work, where people can develop and make a difference.
  • Work collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care.
  • Optimise the use of digital technology, research, and innovation.
  • Deliver value for money.

FAQs

What is the primary function of the Digital Operations and Service Management (DOSM) team?

The primary function of the DOSM team is to operate and manage business-critical infrastructure and digital and data services that underpin the health and social care system, ensuring high levels of reliability and availability of national digital and technology services.

How large is the Service Management and IT Operations team that the Head of Service Management will lead?

The Head of Service Management will lead a team that could consist of up to 100 professionals.

What type of professionals are included in the team?

The team includes professionals with expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms.

What is the goal of the Digital Operations and Service Management in terms of service disruption?

The goal is to prevent system disruption, and if it does occur, to restore service as quickly as possible.

How does the team ensure collaborative delivery with health and care organizations?

The team develops positive relationships with health and care organizations, delivery partners, and stakeholders in other directorates to ensure ongoing alignment of mutual needs.

What is the vision of the Transformation Directorate within NHS England?

The vision is to deliver the best care and outcomes for the NHS and the people it serves by improving population health and patient pathways, rapidly adopting effective technologies, and transforming the way care is delivered.

What is the expected in-person work requirement for staff with a contractual office base?

Staff are expected to spend, on average, at least 40% of their time working in-person.

Will previous NHS employment data be retrieved during the onboarding process?

Yes, if successful at interview, an Inter Authority Transfer (IAT) will be initiated to retrieve key data from your current or previous NHS employer to assist with onboarding.

How will new hires from outside the NHS typically be compensated?

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

Who can be contacted for further details or informal visits regarding the job?

Further details or informal visits can be arranged by contacting Andrew Coates, the Deputy Director of IT Operations Centre, at Andrew.coates2@nhs.net.

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NHS

We lead and support the NHS in England to deliver improved care for patients.

Science & Healthcare
Industry
5001-10,000
Employees
2012
Founded Year

Mission & Purpose

NHS England is the national health service of England, responsible for overseeing the delivery of healthcare services and improving the health and well-being of the population. Their focus is on ensuring high-quality, accessible, and equitable healthcare for all individuals in England. NHS England works collaboratively with healthcare providers, professionals, and stakeholders to shape and implement policies, strategies, and initiatives that promote better health outcomes and address the healthcare needs of the population. They aim to continuously improve the healthcare system, enhance patient experiences, and support the delivery of efficient and effective healthcare services across the country.