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Health Care Support Worker

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NHS Scotland

Today

  • Job
    Full-time
    Junior, Mid & Senior Level
  • People, HR & Administration
    Healthcare
  • Dunfermline

AI generated summary

  • You must have strong communication, experience with phone patient contact, organizational skills, admin experience, and good computer skills. Confirm your right to work in the UK before applying.
  • You will manage electronic prescriptions, coordinate with the nutrition company, handle patient calls, arrange deliveries, and assist in student training and staff development.

Requirements

  • We are looking for someone with outstanding and proven communication skills.
  • Experience of telephone patient contact is highly preferred as is knowledge of prescribing and pharmacy processes.
  • You must have solid organisational skills, a good knowledge of office management and, a wide range of proven administration skills.
  • Good computer skills are essential.
  • A helpful and approachable manner and, the ability to work well as part of a small team is a critical component of the post.
  • NHS Fife is legally obliged to ensure all its employees are legally entitled to work in the United Kingdom.
  • All applicants are required to confirm their right to work in the UK in their application.
  • If you are not a United Kingdom (UK), European Community (EC) or European Economic Area National please state the visa category under which you are legally entitled to work in the UK on your application form and the expiry date of your leave to remain in the UK.
  • It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.

Responsibilities

  • The successful applicant will be involved in the transition to an electronic prescription management system.
  • Other key tasks include liaising with the contracted nutrition company, taking calls from patients & carers and, arranging delivery of nutritional products in the community via an electronic ordering system.
  • The Dietetic Service takes both undergraduate and graduate Dietetic students for B & C programmes each year, involving staff in the delivery and organisation of the programmes.
  • The Service actively supports staff in their continuing professional development and holds regular training sessions.
  • Induction and training will be provided to facilitate transition into your new role.

FAQs

What is the role of a Health Care Support Worker in the Nutrition & Dietetic Service?

The Health Care Support Worker will assist the Contracts & Prescribing Team and the wider Adult Community Team, providing administrative support for the management of oral nutritional supplements and dietetic-led prescription models, while also helping with patient contact and arranging deliveries.

What qualities are required for the position?

Candidates should possess outstanding communication skills, experience in telephone patient contact, solid organizational abilities, good knowledge of office management, and strong administration and computer skills.

What are the working hours for this position?

The working hours are 36 hours per week, from Monday to Friday.

Is experience with prescribing and pharmacy processes important for this role?

Yes, knowledge of prescribing and pharmacy processes is highly preferred for this position.

Will there be training provided for new employees?

Yes, induction and training will be provided to facilitate the transition into the new role.

What type of support does NHS Fife provide for professional development?

NHS Fife actively supports staff in their continuing professional development and holds regular training sessions.

Is there flexibility in working arrangements?

Yes, flexible working and family-friendly policies are available to support staff.

Who should I contact for informal inquiries about the position?

You can contact Margy Thomson, the Nutritional Support Clinical Lead, at margy.thomson@nhs.scot or call 01383 565353.

Are there any specific eligibility requirements for working in the UK?

Yes, all applicants must confirm their right to work in the UK, and if not a UK, EC, or EEA National, they should state their visa category and expiry date of their leave to remain.

Does the role involve patient interaction?

Yes, the role includes taking calls from patients and carers and arranging delivery of nutritional products in the community.

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NHS Scotland

Science & Healthcare
Industry
10,001+
Employees
1948
Founded Year

Mission & Purpose

Their mission is to provide healthcare services that are accessible to all residents of Scotland, promoting health and wellbeing while delivering high-quality care. Their purpose encompasses delivering comprehensive healthcare services, from primary care to specialized treatments, with a focus on improving health outcomes and ensuring equitable access to healthcare for all Scottish residents. They also emphasize public health initiatives and disease prevention strategies to enhance the overall health of the population.