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Health Records Clerk

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Aneurin Bevan University Health Board

Dec 24

  • Job
    Full-time
    Entry & Junior Level
  • Healthcare
  • Newport

AI generated summary

  • You need excellent communication, organization, attention to detail, flexibility, a full UK driving license, NVQ2 or basic education, IT knowledge, and previous clerical/customer service experience.
  • You will locate and manage patient records, prep and quality check them, handle inquiries, maintain communication, process information requests, scan documents, and store records per retention policies.

Requirements

  • Excellent Communication skills
  • Excellent Organisational skills
  • Excellent attention to detail
  • Flexibility in working practices
  • The ability to work as a team
  • The ability to work under pressure and to deadline
  • Full UK driving licence required, as this role will require you to travel between sites on a daily basis
  • NVQ2 in administration OR basic general education, literate and numerate
  • A willingness to undertake mandatory training and future training as required by the post
  • Knowledge of IT systems
  • Understanding of team working ethos
  • Previous clerical experience or similar
  • Customer service experience
  • Good communication skills
  • Ability to use initiative & meet deadlines
  • Polite & professional telephone manner
  • Ability to work well under pressure
  • Ability to develop good & effective employee relationships
  • Ability to follow instructions
  • Ability to work flexible either as part of a team or using ones initiative to meet the needs of the service
  • Flexible to the needs of the service
  • Demonstrate a commitment to achieving high quality standards of work
  • Willingness to work under direction but also self-starter
  • Welsh speaker (Level 1) or willingness to work towards

Responsibilities

  • Locate, retrieve, and track patient records
  • Prepping patient records in line with Standard Operating procedures
  • Quality checking paper records
  • Dealing with enquiries
  • Maintain professional communication with all disciplines of staff
  • Deal with internal/external requests for information in accordance with data protection
  • Scanning the patient record using the latest technology
  • Quality checking the scanned patient record
  • Storing the paper record in line with retention procedures

FAQs

What is the location of the Health Records Clerk position?

The position is based at Online House, Cleppa Park in Newport.

Are applications accepted in languages other than English?

Yes, applications can be submitted in Welsh, and they will not be treated less favourably than those submitted in English.

What qualifications are required for this position?

An NVQ2 in administration or a basic general education, literate and numerate, is required for this position.

Is a driving license necessary for this role?

Yes, a full UK driving license is required as the role involves traveling between sites on a daily basis.

What are the main duties of the Health Records Clerk?

Main duties include locating, retrieving, and tracking patient records, prepping and quality checking records, dealing with enquiries, and maintaining professional communication with staff.

Is experience in customer service considered beneficial for this role?

Yes, customer service experience is desirable for the position.

What type of working schedule can I expect?

The organization offers varied working schedules to suit your lifestyle.

Will I receive training and development opportunities?

Yes, the organization provides extensive training and development opportunities.

Can I apply for this position if I require a certificate of sponsorship?

No, currently, this role does not meet the Home Office's criteria for issuing certificates of sponsorship, so those requiring sponsorship cannot be shortlisted.

Is the ability to speak Welsh necessary for this role?

It is desirable but not essential; both Welsh and English speakers are welcome to apply.

How will I be contacted if I am shortlisted for an interview?

If you are shortlisted, you will be contacted via the email account you used to apply for the position, so please check your account regularly.

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Aneurin Bevan University Health Board

Science & Healthcare
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

Aneurin Bevan University Health Board was established on the 1st October 2009 and covers the areas of Blaenau Gwent, Caerphilly, Monmouthshire, Newport, Torfaen and South Powys. The Health Board employs over 14,000 staff, two thirds of whom are involved in direct patient care. There are more than 250 consultants in a total of over 1000 hospital and general practice doctors, 6,000 nurses, midwives, allied professionals and community workers