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Health Records Supervisor ANC - INTERNAL

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Aneurin Bevan University Health Board

11d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Newport

AI generated summary

  • You must have strong communication and IT skills, staff management experience, flexibility, attention to detail, supervisory expertise, PAS and CWS knowledge, and the ability to work under pressure.
  • You will lead the reception team, manage workloads, promote teamwork, implement new practices, support staff, monitor performance, and ensure efficient patient service across departments.

Requirements

  • Excellent telephone manner and communication skills
  • Excellent organisational skills
  • Good IT skills and a keen eye for detail
  • The ability to multitask whilst working under pressure to meet deadlines
  • Experience of staff management
  • Flexible approach in working practices
  • The ability to work as part of a team and on own initiative
  • The ability to work at other locations
  • The ability to motivate and lead a team
  • Knowledge of administrative procedures and systems, some of which are non-routine, and non-routine activities such as answering queries, progress chasing, task related problem solving, acquired through experience and training to Vocational/NVQ Level 3 or equivalent demonstrable experience
  • Good communication skills
  • Ability to work effectively with clinicians
  • Ability to influence & persuade others
  • Ability to manage difficult situations under pressure
  • Ability to deliver training
  • Ability to develop good effectively employee relations
  • Effective planning & prioritising skills
  • Ability to use initiative & meet deadlines
  • Ability to maintain concentration despite frequent interruptions
  • Ability to speak Welsh or willingness to undertake training as required for the post
  • Recent Supervisory experience
  • Experienced PAS user
  • Experience with CWS
  • Experience of dealing with all levels of staff & the public
  • Detailed knowledge of PAS
  • Knowledge of CWS
  • Understanding of Health Board policies & procedures including HR
  • Knowledge of WAG guidelines
  • Ability to lead & motivate a team
  • Approachable & sympathetic to staff needs
  • Flexible to the needs of the service
  • Ability to work and problem solve whilst achieving targets
  • Demonstrate commitment to achieving high standards of work
  • Accurate & methodical in all aspects of work

Responsibilities

  • Lead and work collaboratively with the Reception team and contribute to the delivery of a comprehensive and effective service across the board
  • Encourage wider team working across the departments and hospital sites
  • Involvement and awareness of emerging technologies
  • Managing the workload for the team, providing a high-quality reception service for hospital admissions/ outpatient appointments and the preparation of patient notes
  • Encourage and introduce new ways of working, whilst maintaining operational service delivery
  • Providing support and leadership to the teams, including sickness management and performance monitoring
  • Delivering an effective and efficient service, providing cover when necessary for other supervisors across the service

FAQs

Who can apply for the Health Records Supervisor position?

Only current staff employed by Aneurin Bevan University Health Board are eligible to apply for this position.

What skills are required for the role?

Candidates should possess excellent communication and organizational skills, good IT skills, the ability to multitask under pressure, and experience in staff management.

Is flexibility in working practices required for this role?

Yes, a flexible approach to working practices is necessary as the role involves working at various hospital sites.

What training and support will be provided?

The successful candidate will receive full training in all aspects of the role, with ongoing support from the Health Records management team and access to various training and development opportunities.

How will I be contacted if I am shortlisted for an interview?

If you are shortlisted, you will be contacted via the email account that you used to apply for the position, so it’s important to check your email regularly.

What is the working environment like?

The working environment is supportive and collaborative, with a commitment to delivering high-quality patient care.

Is there an opportunity for career progression in this role?

Yes, there are many training and development opportunities available to further progress your career within the service.

Can I apply in Welsh?

Yes, applications can be submitted in Welsh, and they will not be treated less favorably than those submitted in English.

What is required in terms of educational qualifications?

A vocational/NVQ Level 3 qualification or equivalent demonstrable experience in administrative procedures and systems is required.

Will I need to manage a team in this role?

Yes, part of the role involves providing support and leadership to the Reception team, including performance monitoring and sickness management.

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Aneurin Bevan University Health Board

Science & Healthcare
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

Aneurin Bevan University Health Board was established on the 1st October 2009 and covers the areas of Blaenau Gwent, Caerphilly, Monmouthshire, Newport, Torfaen and South Powys. The Health Board employs over 14,000 staff, two thirds of whom are involved in direct patient care. There are more than 250 consultants in a total of over 1000 hospital and general practice doctors, 6,000 nurses, midwives, allied professionals and community workers