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Health & Wellbeing Coach

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Central London Community Healthcare NHS Trust

3mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Healthcare
  • London

AI generated summary

  • You need health coaching experience, strong communication skills, a degree or equivalent, IT proficiency, knowledge of primary care, and a commitment to patient-centered, personalized care.
  • You will coach patients in healthcare management, facilitate access to resources, maintain records, collaborate with teams, and present health education to empower informed choices.

Requirements

  • Proven experience in health coaching, motivational interviewing, and behaviour change techniques.
  • Experience within a healthcare setting, with a strong focus on patient-centred care.
  • Excellent communication and interpersonal skills, with the ability to build effective relationships with internal teams, external agencies, and patients.
  • Strong organisational skills and attention to detail for record-keeping, training planning, and administrative responsibilities.
  • Commitment to personalised care, reducing health inequalities, and empowering individuals to manage their health independently.
  • Educated to degree level or relevant level of skills and experience.
  • Evidence of continuing education and development.
  • Experience within a healthcare setting.
  • Experience of working within a multidisciplinary team.
  • Accredited Health and Wellbeing Coach (Personalised Care Institute (PCI) Accredited Courses).
  • Experience of working within Primary Care.
  • Experience working within digital healthcare.
  • Working knowledge and a commitment to team approach and multi-disciplinary working.
  • Understanding of clinical risk management and clinical governance.
  • Knowledge of various IT systems and good IT proficiency.
  • An understanding, acceptance and adherence to the need for strict confidentiality.
  • Knowledge and awareness of issues affecting Primary Care and more broadly within the NHS.
  • Knowledge of EMIS, SystmOne, Patches and Surgery Connect.
  • Ability to develop and sustain relationships with a wide range of individuals and within groups.
  • Ability to work across organisations to deliver a common objective.
  • Willingness to share and collaborate across entire primary health team.
  • Ability to develop and maintain effective working relationships with multidisciplinary and multi-agency teams.
  • Ability to recognise own limitations and act upon them appropriately.
  • Willingness to learn new skills and to problem solve daily.
  • Ability to work within the changing structure of the NHS.
  • Excellent communicator.
  • Ability to work in line with practice systems and processes.
  • Ability to understand issues, problem solve and propose solutions.
  • Analysis of data to produce succinct information appropriate for its audience.
  • Able to take conscious steps to manage self under pressure - creating time for reflection and support for self and others.
  • Microsoft office 365 suite skills.

Responsibilities

  • Encourage patients, their families, and carers to actively participate in their own healthcare, facilitating access to community resources, peer support groups, and other wellbeing activities.
  • Oversee the use of health technology to support patient engagement and lifestyle changes, such as tele-health and action planning tools.
  • See patients on a one-to-one basis within GP practice clinics, as well as in groups providing health and wellness support.
  • Work with patients over multiple sessions (up to 12) to coach, motivate, and support them in identifying their needs, setting goals, and putting their personalised health and care plan into action.
  • Build and maintain relationships with external agencies and local community services to foster a coordinated approach to patient care.
  • Work closely within the PCN’s multidisciplinary team (MDT) and with GP practices to facilitate appropriate patient referrals and data entry, adhering to data protection standards and agreements.
  • Drive to embed themselves within their GP practices alongside other clinical type roles.
  • Contribute to adhoc project work, including support to the Health Equity team, or other HCL colleagues.
  • Ensure accurate and up-to-date patient records, including documentation of all health coaching interventions, referral processes, and directory of services.
  • Support practice staff in patient referrals and identification of individuals suitable for health and wellbeing coaching.
  • Present health education in both one-on-one and group settings, including facilitating discussions and action plans that empower patients to make informed health choices.

FAQs

What is the role of a Health & Wellbeing Coach?

The Health & Wellbeing Coach empowers individuals to take control of their physical and mental health by supporting behavior change and promoting self-management. They use health coaching techniques to help patients build the knowledge, skills, and confidence to make positive lifestyle changes.

What are the working hours for this position?

The working hours for the Health & Wellbeing Coach position are 37.5 hours per week.

What is the salary for this role?

The salary for the Health & Wellbeing Coach position is dependent on experience.

Who will the Health & Wellbeing Coach report to?

The Health & Wellbeing Coach will report to the HWBC – Team Leader.

What types of patients will the Health & Wellbeing Coach work with?

The Health & Wellbeing Coach will work with individuals referred for support with conditions such as diabetes, obesity, hypertension, and stress, as well as those needing emotional and motivational support.

Is prior experience required for this role?

Yes, proven experience in health coaching, motivational interviewing, and behavior change techniques within a healthcare setting is essential for this role.

Are there opportunities for continuing education and development?

Yes, evidence of continuing education and development is expected, and it aligns with the organization's commitment to employee growth.

Does the role involve working with a multidisciplinary team?

Yes, the Health & Wellbeing Coach will work closely within the Primary Care Network's multidisciplinary team and with GP practices.

What qualifications are required for this position?

The candidate should be educated to degree level or have relevant skills and experience. Accreditation as a Health and Wellbeing Coach from recognized courses is desirable.

Is experience in primary care desirable for this role?

Yes, experience working within Primary Care is considered a desirable qualification for this position.

What kind of community engagement will the Health & Wellbeing Coach be responsible for?

The Health & Wellbeing Coach will encourage patients, their families, and carers to actively participate in their own healthcare and facilitate access to community resources and wellbeing activities.

How will the Health & Wellbeing Coach support patients with lifestyle changes?

The Health & Wellbeing Coach will work with patients over multiple sessions to coach, motivate, and support them in identifying their needs, setting goals, and implementing their personalized health and care plan.

What documentation responsibilities will the Health & Wellbeing Coach have?

The Health & Wellbeing Coach must ensure accurate and up-to-date patient records, documentation of all health coaching interventions, and assist with the identification of suitable individuals for health and wellbeing coaching.

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Central London Community Healthcare NHS Trust

Our vision is to provide great care closer to home by following 4 values: Quality, Relationships, Delivery & Community

Science & Healthcare
Industry
1001-5000
Employees
2010
Founded Year

Mission & Purpose

Central London Community Healthcare NHS Trust provides a wide range of community health services, including nursing, therapy, and specialist care, across central London. Their mission is to deliver high-quality, patient-centered care that enhances health and well-being in the community. Their purpose is to support individuals by providing excellent care in their homes and local settings, promoting independence, and integrating services to meet diverse patient needs.