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Healthcare Navigator/ Telephonist

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Torbay and South Devon NHS Foundation Trust

13d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Healthcare
  • 7d left

AI generated summary

  • You should have good communication skills, a caring nature, and a proactive approach to patient care, with the ability to handle calls, manage appointments, and support the clinical team.
  • You will manage patient appointments, handle calls sensitively, register patients, process prescription requests, and ensure accurate communication within the team.

Requirements

  • We are looking for a Healthcare Navigator/ Telephonist/ Administrator with a caring nature and proactive professional manner to provide a high standard of care for our patients.
  • This is a fantastic opportunity for a someone with good communication skills, and a commitment to working as part of a strong and effective team.
  • IMPORTANT INFORMATION: This advert is placed on behalf on one of our health service providers. Your application form will be forwarded to the organisation and any future correspondence will be made by the employing organisation.
  • To follow practice protocols in relation to appointments, telephone contact, messages, requests for home visits, repeat prescriptions and all other patient contact.
  • To ensure that all contact with patients is done in a sensitive way with a high level of customer service skills, taking into account that patients, their relatives and carers may be distressed at times.
  • Telephones are to be answered promptly and politely and within the protocols of the practice.
  • To make, change and delete appointments as appropriate, whilst taking into account the needs of the clinical team.
  • To direct patients where appropriate to the correct part of the surgery in a timely manner and keep a watching brief on the situation around clinic delays etc. to inform patients attending appointments.
  • To inform patients of payments to be made for non NHS services and receive and record such payments.
  • Photo copying as necessary.
  • Register patients correctly, accurately, including the completion of all paperwork and computer records, for New Babies, fully registered patients and Temporary Residents.
  • To handle prescription requests accurately and follow practice protocol.
  • Taking responsibility for all messages that you have taken until they have been actioned. Make sure they are appropriate, accurate, passed to the right person and dealt with by you where possible.

Responsibilities

  • To follow practice protocols in relation to appointments, telephone contact, messages, requests for home visits, repeat prescriptions and all other patient contact.
  • To ensure that all contact with patients is done in a sensitive way with a high level of customer service skills, taking into account that patients, their relatives and carers may be distressed at times.
  • Telephones are to be answered promptly and politely and within the protocols of the practice.
  • To make, change and delete appointments as appropriate, whilst taking into account the needs of the clinical team.
  • To direct patients where appropriate to the correct part of the surgery in a timely manner and keep a watching brief on the situation around clinic delays etc. to inform patients attending appointments.
  • To inform patients of payments to be made for non NHS services and receive and record such payments.
  • Photo copying as necessary
  • Register patients correctly, accurately, including the completion of all paperwork and computer records, for New Babies, fully registered patients and Temporary Residents.
  • To handle prescription requests accurately and follow practice protocol.
  • Taking responsibility for all messages that you have taken until they have been actioned. Make sure they are appropriate, accurate, passed to the right person and dealt with by you where possible.

FAQs

What is the job title for this position?

The job title is Healthcare Navigator/ Telephonist/ Administrator.

When is the interview date for this position?

The interview date is Tuesday, 4th November 2025.

Does Corner Place Surgery operate an Agenda for change pay scheme?

No, Corner Place Surgery does not operate an Agenda for change pay scheme.

What skills are required for the Healthcare Navigator/ Telephonist position?

Good communication skills and a commitment to working as part of a strong and effective team are required.

What are some of the main responsibilities of this role?

Responsibilities include managing patient contact, handling appointment scheduling, processing prescription requests, and ensuring high levels of customer service.

How should telephones be answered in this position?

Telephones should be answered promptly and politely, adhering to the protocols of the practice.

Will I be involved in handling prescription requests?

Yes, you will be responsible for handling prescription requests accurately and following practice protocols.

Who can I contact for further details about the position?

You can contact Clare Lamburn, Patient Services Manager, at clare.lamburn@nhs.net or by telephone at 01803 557458.

What kind of work environment can I expect at Corner Place Surgery?

You can expect a friendly, hardworking, and innovative environment within a dynamic and forward-thinking practice.

How many patients does Corner Place Surgery serve?

Corner Place Surgery serves just under 16,000 patients.

What is the composition of the clinical team at Corner Place Surgery?

The clinical team consists of 8 Partners, 4 Salaried GPs, Clinical Pharmacists, 2 Advanced Nurse Practitioners, a Paramedic, and a highly trained nursing team.

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Torbay and South Devon NHS Foundation Trust

Better health and care for all

Science & Healthcare
Industry
5001-10,000
Employees
1948
Founded Year

Mission & Purpose

Torbay and South Devon NHS Foundation Trust is a healthcare organisation in the UK that provides a wide range of medical and community services. This includes hospital care, community health services, adult social care, and mental health support across Torbay and South Devon. The Trust's mission is to deliver high-quality, compassionate care, ensuring patients and their families receive seamless, integrated support. Their purpose is to improve the health and well-being of the local community by offering personalised, patient-centred care.