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Homecare Operations Manager

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TipTopJob

5d ago

  • Job
    Full-time
    Mid & Senior Level
  • Healthcare
  • London

AI generated summary

  • You must have NVQ/QCF Level 5 in Health and Social Care, managerial experience in Domiciliary Care, strong IT skills, excellent communication, and knowledge of quality control procedures.
  • You will ensure compliance, conduct audits, build relationships, manage care packages, handle safeguarding issues, supervise staff, and support recruitment and training to maintain service excellence.

Requirements

  • You should hold an NVQ/QCF Level 5 in Health and Social Care
  • Previous experience working in Domiciliary Care as a Manager or Operations Manager
  • Excellent IT skills and competency in Microsoft Office packages as well as databases, people rostering systems and electronic care plans where possible
  • Possess excellent verbal and written communication skills with an eye for detail ensuring accuracy of data
  • Ability to work under pressure with changing demands that require you to be responsive and flexible
  • Working knowledge of quality control procedures within the Health and Social Care Sector
  • Excellent people skills with the ability to provide an exceptional level of service

Responsibilities

  • Working closely with the Registered Manager to ensure compliance with CQC regulations and quality assurance processes
  • Conducting audits and oversight of service delivery, including care plans, medication, training, and health and safety documentation
  • Building and maintaining strong, professional relationships with stakeholders, including service users, families, and healthcare professionals
  • Participating in multi-disciplinary team (MDT) meetings and contributing to coordinated care planning
  • Managing and overseeing complex care packages, including risk management and ongoing team support
  • Handling safeguarding, complaints, and concerns, ensuring issues are addressed promptly and appropriately
  • Supervising, appraising, and supporting team members, including reflective practice and performance development
  • Supporting recruitment, induction, training, and development of staff to maintain high service standards

FAQs

What are the main responsibilities of the Homecare Operations Manager?

The main responsibilities include ensuring compliance with CQC regulations, conducting audits and oversight of service delivery, building professional relationships with stakeholders, managing complex care packages, handling safeguarding and complaints, supervising team members, and supporting recruitment and training of staff.

What qualifications are required for this position?

Candidates should hold an NVQ/QCF Level 5 in Health and Social Care and have previous experience working as a Manager or Operations Manager in Domiciliary Care.

What skills are preferred for the Homecare Operations Manager role?

Preferred skills include excellent IT and Microsoft Office competency, strong verbal and written communication skills, the ability to work under pressure, knowledge of quality control procedures in the Health and Social Care Sector, and exceptional people skills.

What is the salary for this position?

The salary for the Homecare Operations Manager position is GBP 75,000 per annum.

What benefits are offered to the Homecare Operations Manager?

Benefits include 33 days of annual leave, a contributory pension scheme, annual salary reviews, discretionary bonuses, DBS certificate costs covered, comprehensive induction training, a refer-a-friend scheme, and team appreciation events.

What is the work schedule for this role?

This is a permanent full-time role working 40 hours a week.

How can I apply for this job?

To apply for the Homecare Operations Manager position, please call on 638 or send your CV.

Is there room for career progression in this role?

Yes, the position offers opportunities for performance development and career progression within a well-established team.

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