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Hospitality Host, New Bond Street

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CHANEL

17d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • London
  • Quick Apply

AI generated summary

  • You must have exceptional client service skills, strong communication, attention to detail, adaptability in fast-paced environments, and a passion for art, beauty, and luxury with local cultural knowledge.
  • You will ensure top clients are recognized, manage hospitality supplies, create a welcoming environment, greet clients, support Fashion Advisors, and contribute to in-boutique events and initiatives.

Requirements

  • A proven ability to deliver exceptional client service within a luxury or high‑end hospitality environment.
  • Strong interpersonal and communication skills, with the confidence to build trusted, lasting professional relationships.
  • Meticulous attention to detail and a highly organised approach, with the ability to manage multiple priorities seamlessly.
  • Adaptability and professionalism in a fast‑paced, fluid environment, demonstrating discretion, sound judgement, and a can‑do attitude.
  • A strong appreciation for art, beauty, luxury, and etiquette, supported by local cultural knowledge to further elevate the client experience.

Responsibilities

  • Partner closely with the VIC Executive to ensure our top clients are recognised, appointments are impeccably prepared, and individual preferences are thoughtfully anticipated and delivered.
  • Collaborate with the wider boutique team to ensure the seamless execution of refreshment service for both appointment-based and walk-in clients.
  • Manage the VIP kitchen and hospitality supplies, ensuring efficient, discreet, and timely service at all times.
  • Maintain a strong understanding of boutique policies, procedures, and client services to support a consistent and elevated client experience.
  • Create a welcoming and luxurious environment tailored to each client’s needs.
  • Proactively greet clients throughout the boutique, for both scheduled appointments and ad-hoc visits.
  • Work in close partnership with Fashion Advisors, building an understanding of their clients’ expectations and supporting the successful execution of appointments, while sharing best practices.
  • Support and contribute to in-boutique events, client gatherings, and Master Classes, playing a key role in business development initiatives at New Bond Street.

FAQs

What is the job title for this position?

The job title is Hospitality Host at Chanel, New Bond Street.

Where is the job location?

The job is located at Chanel, New Bond Street.

Is this position permanent or temporary?

This position is permanent and full-time.

What is the primary role of a Hospitality Host at Chanel?

The primary role of a Hospitality Host is to elevate the refreshment offering while supporting the retail teams to enhance the overall client journey.

What key skills are required for this role?

Key skills required include exceptional client service delivery, strong interpersonal and communication skills, meticulous attention to detail, adaptability, professionalism, and a strong appreciation for art and luxury.

Will I be working with Clients and Luxury?

Yes, you will be curating exceptional and personalized luxury experiences for clients.

How do we recognize our top clients?

You will partner closely with the VIC Executive to ensure that top clients are recognized and their individual preferences are anticipated and delivered.

Will I participate in events at the boutique?

Yes, as a Hospitality Host, you will support and contribute to in-boutique events, client gatherings, and Master Classes.

Are there any specific cultural knowledge requirements for this role?

Yes, a strong appreciation for local cultural knowledge is important to further elevate the client experience.

What type of benefits does Chanel offer its employees?

Chanel offers benefits including private medical insurance, pension, life assurance, retail discounts, mental wellbeing support, and discounts on arts and culture tickets.

Does Chanel promote sustainability?

Yes, sustainability is one of CHANEL’s key performance drivers, and all employees are required to contribute to the House’s Sustainability Ambitions.

Is there potential for personal and professional development in this role?

Yes, the role offers opportunities for personal and professional growth, including hands-on experience working with VIP clients.

What is the work environment like at Chanel?

The environment is collaborative, focused on luxury service, support, and excellence in client journeys.

Is prior experience in luxury hospitality required for this role?

Yes, a proven ability to deliver exceptional client service within a luxury or high-end hospitality environment is required.

How does Chanel support employee wellbeing?

Chanel supports employee wellbeing through physical, financial, and mental wellbeing programs, including private medical insurance and employee assistance programs.

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CHANEL

Retail & Consumer Goods
Industry
10,001+
Employees
1910
Founded Year

Mission & Purpose

Chanel is a renowned luxury brand that specialises in haute couture, ready-to-wear clothing, handbags, perfumes, cosmetics, and accessories. The company strives to create timeless, elegant, and innovative products that reflect the essence of French luxury and sophistication. Chanel's overarching aim is to inspire and empower individuals by providing high-quality, beautifully crafted items that enhance personal style and self-expression while maintaining an enduring legacy in the fashion and beauty industries.