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HR Operations Advisor (Ref: 17602)

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Ministry of Justice

8d ago

  • Job
    Full-time
    Junior & Mid Level
  • Government & Politics
    People, HR & Administration
  • London

AI generated summary

  • You need strong stakeholder management, organizational skills, attention to detail, a continuous improvement mindset, and HR operations experience, plus proficiency in databases and spreadsheets.
  • You will manage onboarding/offboarding, provide stakeholder advice, ensure data integrity, support team operations, and coordinate key processes while delivering high-quality customer service.

Requirements

  • Strong stakeholder management skills, with the confidence to provide clear advice and manage expectations.
  • Excellent organisational and time management skills, including the ability to prioritise competing demands and deliver to deadlines.
  • Strong drafting skills and attention to detail, with the ability to quality assure correspondence and submissions against guidance.
  • A continuous improvement mindset, able to use information to identify issues and improve processes and service quality.
  • Knowledge of the work of the judiciary and/or the judicial appointments environment.
  • Experience of working in HR operations, administration or a high-volume customer-focused service.
  • Experience using databases and spreadsheets to maintain accurate records and produce simple management information.

Responsibilities

  • Manage end-to-end onboarding and offboarding work for judicial office holders, ensuring actions are completed accurately, confidentially and on time.
  • Draft and quality assure correspondence and submissions (e.g., appointments, resignations and retirements) in line with approved templates and guidance, escalating issues where appropriate.
  • Provide clear, consistent advice to stakeholders on process, timescales and next steps, ensuring a professional service for the judiciary.
  • Act as a first point of contact for HR Operations queries, triaging, redirecting and resolving issues to deliver a high-quality customer experience.
  • Support inbox management rotas by allocating emails to the correct folders, responding within agreed service levels, and highlighting risks to delivery.
  • Maintain effective working relationships with internal and external stakeholders, using sound judgement to manage expectations and agree outcomes.
  • Maintain accurate and up-to-date records across relevant systems (including JHR and Affinix), ensuring data integrity, auditability and appropriate access controls.
  • Keep operational trackers (including the Team Work Tracker) up to date, using information to support prioritisation, reporting and performance against SLAs/KPIs.
  • Support data cleansing activity (e.g., with the MIIT/MII team) by resolving discrepancies and improving record quality.
  • Prepare and manage monthly submissions (including reactivations from the Supplemental List and transfers), ensuring timely notifications, approvals are reflected in systems, and required data is provided for eJudiciary account creation.
  • Monitor and forecast relevant team spend (e.g., medical checks, DBS checks and Staff T&S), escalating variances and risks as appropriate.
  • Deliver against service level agreements by prioritising work effectively, identifying emerging risks and taking action to protect delivery.
  • Contribute to continuous improvement by identifying issues, proposing solutions, and supporting implementation of new ways of working into business as usual.
  • Support the electronic filing project and maintain physical JOH folders in a consistent, accessible order, in line with information management requirements.
  • Provide flexible cross-cover across HR Operations teams to meet shifting priorities, maintain resilience during absences, and ensure a seamless end-to-end service.
  • Coordinate and track key operational processes (e.g., swearing-in), working with the Complex Team and Administrative Officers by Overseeing and co-ordinating the swearing in of judges, engaging in the process from start to finish.
  • Coach and support Administrative Officers through training and quality assurance, building capability and ensuring consistent standards.
  • Work independently on day-to-day work management, escalating only where decisions, risk or policy interpretation require manager input.

FAQs

What is the job title for this position?

The job title is HR Operations Advisor (Ref: 17602).

Where is this position located?

This position is based at CTS Royal Courts of Justice, WC2A 2LL.

What is the salary for this role?

The salary for this role is £33,551, with an additional contribution of £9,719 towards the Civil Service Defined Benefit Pension scheme.

What are the main responsibilities of the HR Operations Advisor?

The main responsibilities include managing end-to-end onboarding and offboarding work for judicial office holders, providing stakeholder advice and support, maintaining accurate records, and delivering against service level agreements.

What skills are essential for this role?

Essential skills include strong stakeholder management, excellent organizational and time management abilities, strong drafting skills, attention to detail, and a continuous improvement mindset.

Is knowledge of the judiciary required for this position?

While it is not essential, knowledge of the work of the judiciary and/or the judicial appointments environment is desirable.

What type of working culture does the organization promote?

The organization promotes a working culture that encourages inclusion and diversity and offers a range of flexible working options.

What kind of training will be provided for this role?

The role includes coaching and support for Administrative Officers through training and quality assurance.

What is the application process for this job?

The application process involves assessing your behaviours and experience through the Success Profiles framework, and feedback will be provided only if you attend an interview or assessment.

Are there nationality requirements for this position?

Yes, the job is broadly open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries with the right to work in the UK, and certain EU nationals with settled or pre-settled status.

What security checks are required for successful candidates?

Successful candidates must undergo a criminal record check and meet security requirements, including a counter-terrorist check.

Does the role require collaboration with external partners?

Yes, the role requires maintaining effective working relationships with external stakeholders, including the senior judiciary and judicial office holders.

Can applicants receive assistance if they have a disability?

Yes, the Civil Service runs a Disability Confident Scheme for candidates with disabilities who meet the minimum selection criteria.

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Ministry of Justice

We protect & advance the UK's principles of justice, working to deliver a world-class justice system for all.

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2007
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