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ICT Telecoms Technician

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Greater Manchester Mental Health NHS Foundation Trust

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Manchester, +1

AI generated summary

  • You should have a solid IT foundation, strong attention to detail, effective communication skills, and the ability to be self-motivated and flexible within a supportive team.
  • You will troubleshoot VoIP and mobile issues, configure devices, provide technical support, document processes, and resolve faults while participating in the on-call rota.

Requirements

  • Has a solid understanding of fundamental IT principles.
  • Can manage their own workload with attention to detail and accuracy.
  • Communicates clearly and professionally with users of all technical levels.
  • Is keen, flexible, and self-motivated.
  • Can quickly integrate into a well-established and supportive team.

Responsibilities

  • To identify and analyse a range of VoIP and Mobile issues and take the most appropriate method of resolution liaising with the ICT Telecoms Manager as necessary.
  • To perform set-up, configuration and maintenance tasks on end user VoIP and mobile devices
  • To provide remote, and on-site support service to staff within the Trust.
  • To provide high quality technical support as required, to all users connected to the customer’s IT environment using diagnostic tools and fault-finding techniques to identify root causes.
  • To fix diagnose faults where feasible or to recommend appropriate solutions acknowledging and describing the implications for the end customer and for the internal IT teams.
  • To assist with documenting all operational processes and procedures for designated services.
  • Investigate, diagnose, test and resolve faults/problems from internal/external stakeholders to a satisfactory conclusion.
  • Provide a structured approach to diagnosing, assimilating and critically interpreting operational objectives, risks and issues.
  • To participate in the Trust IM&T on-call rota.

FAQs

What is the main responsibility of the ICT Telecoms Technician?

The main responsibility is to provide technical assistance, troubleshoot hardware and software issues, and ensure devices are functioning optimally, supporting staff across the Greater Manchester Mental Health NHS Foundation Trust.

Is prior experience required for this position?

While prior experience is not explicitly required, a solid understanding of fundamental IT principles is essential.

Will training be provided for the role?

Yes, full training will be provided to help you integrate into the team and succeed in your role.

What kind of working environment can I expect?

You can expect a fast-paced environment where calmness under pressure and excellent customer service skills are essential, especially in clinical settings.

How is communication handled in this role?

Clear and professional communication with users of all technical levels is important, and you’ll be expected to assist both remote and on-site staff.

What is the geographic area served by the Greater Manchester Mental Health NHS Foundation Trust?

The Trust provides services in Bolton, the city of Manchester, Salford, Trafford, and the borough of Wigan, as well as specialist mental health and substance misuse services across Greater Manchester and beyond.

Is participation in an on-call rota required?

Yes, participation in the Trust's IM&T on-call rota is required.

What type of issues will the Telecoms Technician be expected to resolve?

The Technician will identify and analyze a range of VoIP and mobile issues, perform set-up and maintenance tasks on end-user devices, and provide high-quality technical support.

How many members of staff work at Greater Manchester Mental Health Foundation Trust?

The Trust employs over 7000 members of staff.

Who can I contact for further details or informal visits about the position?

You can contact Glenn Jones, the ICT Telecoms Manager, via email at glenn.jones@gmmh.nhs.uk or by telephone at 01613571300.

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Greater Manchester Mental Health NHS Foundation Trust

We provide life-changing mental health and substance misuse recovery services.

Science & Healthcare
Industry
1001-5000
Employees
2017
Founded Year

Mission & Purpose

Greater Manchester Mental Health NHS Foundation Trust provides mental health services across Greater Manchester. Their mission is to deliver high-quality, compassionate mental health care that enhances the quality of life for individuals and their families. They focus on supporting mental wellbeing through comprehensive, patient-centered services and innovative treatments tailored to meet the needs of their diverse community.