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Interaction Designer (Content and Engagement)

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NHS

9d ago

  • Job
    Full-time
    Mid & Senior Level
  • IT & Cybersecurity
    Design
  • Leeds

AI generated summary

  • You need user-centered design experience, strong digital communication skills, project management abilities, analytical skills, and knowledge of accessibility standards to create clear, effective content.
  • You will manage content for strategic initiatives, ensure timely delivery, support stakeholder engagement, and use research to create clear, engaging, and accessible communications.

Requirements

  • - Experience in designing and delivering high-quality, user-centered content.
  • - Strong understanding of digital communication principles and strategies.
  • - Ability to manage multiple projects and stakeholders effectively.
  • - Proficient in using evidence and research to inform design and content decisions.
  • - Strong analytical skills to track performance metrics and outcomes.
  • - Excellent written and verbal communication skills, with the ability to convey complex concepts clearly.
  • - Awareness of accessibility standards and legal considerations in content creation.
  • - Ability to adapt to changing requirements and work under budget constraints.

Responsibilities

  • Manage the proactive and reactive information and engagement needs to deliver strategic impact – including corporate initiatives, high-quality, user-centred content aligned to major programme priorities, and tracking the performance with key metrics.
  • Oversee processes (including editorial processes) and ensure timely delivery under changing requirements and budget constraints.
  • Support cyber incident response through sensitive stakeholder engagement, both internal and external to the organisation.
  • Use evidence, research and prototyping to inform decisions and visualise service or policy changes – distilling complex data and information into simple and engaging formats.
  • Use appropriate tools and methods to ensure content is engaging and performing to meet team’s objectives.
  • Communicate complex concepts clearly, applying accessibility, content standards and legal considerations.

FAQs

What is the primary focus of the Interaction Designer role in the Content and Engagement team?

The primary focus of the Interaction Designer role is to deliver awareness campaigns about cyber security policies and principles within NHS England, and to enhance understanding and adoption of services and tools across the health and care sector to improve cyber resilience.

What kind of teams will the Interaction Designer be interacting with?

The Interaction Designer will interact with key functions including communication and engagement, emergency response, information governance, technology and infrastructure, and clinical teams across national, regional, and local organizations.

How does the work of the Cyber Operations function support the NHS?

The Cyber Operations function supports the NHS by promoting safe care and building public trust through the application of cyber security technologies, processes, and behaviors, thereby contributing to the Transformation Directorate's goal of delivering high-quality care and outcomes.

What are the responsibilities of the Interaction Designer related to content management?

The Interaction Designer will manage proactive and reactive information and engagement needs, oversee editorial processes, ensure timely delivery of content, and use evidence and research to inform decisions while visualizing service or policy changes.

What skills are important for this role?

Important skills for the Interaction Designer role include the ability to communicate complex concepts clearly, apply accessibility and content standards, use appropriate tools for engaging content, and track performance using key metrics.

What is the recruitment process for current NHS employees?

If successful at interview, current NHS employees will undergo an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR) to support onboarding and retrieve key data from their current or previous NHS employer.

Is there a requirement to work in the office?

Yes, colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in the office.

Where can I find more information or contact someone for informal inquiries?

For more details or informal visits, you can contact Shavaun Glen, the Lead Content Manager, via email at england.cyberoperationsrecruitment@nhs.net.

What happens if I am recruited from outside the NHS?

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

What methods will be used to ensure the content is engaging?

Appropriate tools and methods will be utilized to ensure that content is engaging and performs to meet the team's objectives, while also considering accessibility and legal standards.

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NHS

We lead and support the NHS in England to deliver improved care for patients.

Science & Healthcare
Industry
5001-10,000
Employees
2012
Founded Year

Mission & Purpose

NHS England is the national health service of England, responsible for overseeing the delivery of healthcare services and improving the health and well-being of the population. Their focus is on ensuring high-quality, accessible, and equitable healthcare for all individuals in England. NHS England works collaboratively with healthcare providers, professionals, and stakeholders to shape and implement policies, strategies, and initiatives that promote better health outcomes and address the healthcare needs of the population. They aim to continuously improve the healthcare system, enhance patient experiences, and support the delivery of efficient and effective healthcare services across the country.