FAQs
What is the main responsibility of the IT Service Desk Junior Analyst?
The main responsibility is to provide first- and second-line IT technical assistance and support to end-users, ensuring a seamless user experience in a medical environment.
What types of issues will I be expected to support?
You will support issues related to PCs, printers, mobile devices, and a variety of software, particularly on the Microsoft platform and NHS digital solutions.
Is training provided for this role?
Yes, training and advice on operational support will be provided as part of the role.
What is expected of the Service Desk Analyst in terms of communication?
The Service Desk Analyst is expected to communicate effectively, clearly, and politely as an ambassador for the Information Services department, especially when dealing with sensitive information.
Will I be helping with user implementation of the Smart Card Estate?
Yes, you will assist users with the implementation of the Trust Smart Card Estate.
What approach does the organization take toward staff wellbeing?
The organization takes a holistic approach to staff wellbeing, providing support that encompasses physical, emotional, spiritual, and financial aspects of a healthy life.
How does the organization value diversity and inclusion?
The organization champions diversity by creating a compassionate and inclusive environment, celebrating differences, and fostering a culture of listening and learning through staff networks.
Who should I contact for further information or informal visits regarding the job?
You can contact Ben Evans, the IT Service Desk Team Leader, at benevans@nhs.net or by calling 01225825444 for further information or to arrange an informal visit.
What kind of work environment can I expect when joining the team?
You can expect to work in a supportive and collaborative environment where everyone’s contributions are valued, and there's a focus on exceptional, person-centred care.
Is there a focus on career development within the organization?
Yes, there is a strong emphasis on a culture of learning, developing, and innovating, with support provided to help you thrive and reach your full career potential.