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IT Service Desk Operator

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Harrogate and District NHS Foundation Trust

19d ago

  • Job
    Full-time
    Junior & Mid Level
  • Software Engineering
    IT & Cybersecurity

AI generated summary

  • You need strong remote IT support skills, logical thinking, patience, and the ability to explain tech issues simply. Familiarity with Windows 10, 11, and Android is essential.
  • You will provide IT support, resolve hardware and software issues, diagnose faults, and deliver first-line assistance to users across the Trust's Acute and Community services.

Requirements

  • - High level remote IT technical liaison, support and network administration to computer users across the full lifecycle of incidents and problems
  • - Support the use of hardware, software and telecommunications in the organisation
  • - Able to work through technical issues
  • - Support colleagues with a wide range of technical abilities
  • - Have a logical thought process
  • - Forward thinking and patient
  • - Able to simply explain technical issues to non-technical staff
  • - Good working knowledge of Windows 10, Windows 11, and Android operating systems

Responsibilities

  • The Trust is seeking to recruit an IT Service Desk Operator to primarily provide support to users of IT systems and services across the Trust's Acute and Community footprint.
  • You will support the use of hardware, software and telecommunications in the organisation, including providing high level remote IT technical liaison, support and network administration to computer users across the full lifecycle of incidents and problems.
  • You will also receive and resolve requests for support and providing where appropriate, some technical fault diagnosis, advice and guidance.
  • The role involves close working with all teams within the IT function and throughout the wider organisation, ensuring a quality client-focused service is delivered to users and providing first line support to users of IT systems and services across the organisation.

FAQs

Is this position remote or on-premise?

This is an on-premise role based at Harrogate District Hospital.

Does this job qualify for Visa sponsorship?

No, this is a non-clinical role and does not qualify for Visa sponsorship.

What kind of support will the IT Service Desk Operator provide?

The IT Service Desk Operator will provide support to users of IT systems and services, including hardware, software, telecommunications, and high-level remote IT technical liaison.

What operating systems should I be familiar with for this role?

A good working knowledge of Windows 10, Windows 11, and Android operating systems is required.

What qualities should a successful candidate possess?

A successful candidate should be forward-thinking, patient, able to explain technical issues simply to non-technical staff, and have a logical thought process.

Who can I contact for more information about this position?

For further details or informal visits, you can contact Phill Peplow, IT Service Desk Team Leader, at phill.peplow@nhs.net or call 01423554612.

What kind of culture does the Trust promote?

The Trust promotes an inclusive and supportive culture, encouraging staff to bring their whole selves to work.

Are there any staff recognition programs in place?

Yes, the Trust recognizes staff through programs such as Making a Difference, Team of the Month Awards, and Colleague Recognition Awards.

What employee support initiatives does the Trust offer?

The Trust provides a comprehensive Employee Assistance Programme, counselling service, and fast track physiotherapy service for employees.

What staff benefits are offered at the Trust?

The Trust has a range of staff benefits and schemes to support health, engagement, wellbeing, and inclusion.

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Harrogate and District NHS Foundation Trust

Science & Healthcare
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

Harrogate and District NHS Foundation Trust delivers a range of healthcare services including hospital care, outpatient services, and community health support. Their mission is to provide safe, effective, and compassionate care, striving for excellence in patient experience and outcomes. They aim to improve health and wellbeing by ensuring high-quality, patient-centered care tailored to the needs of their local community.