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IT Service Desk Operator, (ICT Technician)

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NHS Tayside

6d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    IT & Cybersecurity
  • Dundee

AI generated summary

  • You need strong customer service skills, an interest in IT, problem-solving abilities, and knowledge of Windows 10/11, along with computer hardware and software.
  • You will provide reliable IT support and customer service to users across NHS Tayside, ensuring satisfaction while handling diverse tasks effectively.

Requirements

  • Someone who has good customer service skills and an active interest within an IT field.
  • You should have knowledge and capabilities in the following areas:
  • Ability to problem-solve and work in new and challenging situations
  • A working knowledge of operating systems and common user applications including Windows 10 & 11
  • A knowledge of computer hardware and software

Responsibilities

  • You would be required to provide Service Desk and Customer Services to IT Users throughout NHS Tayside and other partner agencies.
  • You must be able to deliver duties and support services in a reliable, dependable manner ensuring customer satisfaction at all times.
  • This role will include the above but is not restricted to these responsibilities.

FAQs

What is the job title for this position?

The job title for this position is IT Service Desk Operator (ICT Technician).

Is this position full-time or part-time?

This is a full-time position offered on a 12-month secondment basis.

What type of contract is being offered?

A fixed-term/secondment contract is being offered for 12 months.

Are there any visa sponsorship options available for this position?

No, this vacancy does not meet the criteria for Skilled Worker Visa sponsorship.

What qualifications or skills are required for this role?

Good customer service skills, knowledge of operating systems (including Windows 10 & 11), and an understanding of computer hardware and software are required.

Will there be any training provided?

Yes, training relevant to the role will be offered, along with opportunities for professional development and career progression.

What is the work location for this position?

The Digital Team is currently based in Mackenzie Building, Ninewells Site, Dundee, primarily office-based, with some flexibility for remote work at times.

Are weekend shifts a requirement for this role?

Yes, some shift patterns will include weekend working, which will be at an enhanced pay rate.

Who should current NHS Tayside employees contact before applying for this secondment?

Current NHS Tayside employees must seek written approval from their line manager prior to applying for this secondment.

How will I be contacted if I am shortlisted for an interview?

Short-listed applicants will be contacted by email, so please check your emails regularly, including your junk/spam folder.

How do I apply for this post?

You should apply for this post by completing the application process on Jobtrain and not uploading a CV, as it will not be used for shortlisting purposes.

What should I do if I need assistance with the application process?

For help to complete an application on Jobtrain, you can follow the provided link in the job advertisement.

Can I make changes to my application after submission?

No, once you have submitted your application form, you will be unable to make any amendments.

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NHS Tayside

Science & Healthcare
Industry
10,001+
Employees
1974
Founded Year

Mission & Purpose

NHS Tayside is responsible for providing healthcare services across the Tayside region in Scotland. Their mission is to deliver high-quality, patient-centered care through a range of medical and support services. They focus on improving health outcomes and enhancing the well-being of the community by offering accessible and effective healthcare solutions tailored to the needs of the population they serve.