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IT Technician

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TipTopJob

May 8, 2025

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Software Engineering
    IT & Cybersecurity

Requirements

  • Good working knowledge of Windows operating systems (10/11)
  • Experience with Office365 applications and environment
  • Understanding of Active Directory and Windows Server
  • Basic networking skills (TCP/IP, DNS and DHCP)
  • Excellent communication skills both written and verbal

Responsibilities

  • Acting as the first point of contact for all IT Support queries
  • Assisting users remotely or face to face, offering deskside support when needed.
  • Working closely with team leaders and senior management ensuring tickets are escalated and resolved where needed.
  • Researching and documenting solutions to problems on the companies knowledge base.

FAQs

What is the salary range for the IT Technician position?

The salary range for the IT Technician position is GBP 28,000 to GBP 33,000.

What types of issues will the IT Technician assist with?

The IT Technician will assist internal users with IT issues related to their Microsoft and application suite.

What are the working hours for this role?

The job description does not specify working hours, but it typically follows standard business hours unless stated otherwise.

What benefits are offered to the IT Technician?

Benefits include 20 days plus bank holidays (increasing with length of service), career development and training opportunities, health and wellbeing programs, a pension, a discount scheme, company events, and more.

Is prior experience required for this position?

Yes, candidates should have good working knowledge of Windows operating systems, experience with Office365, understanding of Active Directory and Windows Server, basic networking skills, and excellent communication skills.

How will the IT Technician assist users?

The IT Technician will assist users remotely via telephone, emails, tickets, and in-person for deskside support when needed.

Who does the IT Technician report to?

The IT Technician will work closely with team leaders and senior management.

What are the key responsibilities of this role?

Key responsibilities include acting as the first point of contact for IT support queries, assisting users, escalating tickets as needed, and documenting solutions in the company's knowledge base.

How do I apply for this position?

If you are interested in this position, please click apply or reach out to Alex directly.

Is there an opportunity for career advancement?

Yes, the role offers excellent career development and training opportunities.

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