Key Leader

lululemon

Dec 8, 2024

Applications are closed

Job
Full-time
Junior Level
Customer Relations
People, HR & Administration
Manchester

Requirements

Must be legally authorized to work in the country in which the store is located
Must be 18 years of age or older
Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
Must have the ability to travel to assigned store with own transportation methods
Willing to work a flexible schedule including evenings, weekends, and holidays
Willing to work as part of a team and also complete work independently
Willing to move through a store for most of a shift to help guests and accomplish work
Willing to move boxes weighing up to 30 lbs (13.6 kg)
Willing to work in an environment with bright lights and loud music
Work experience
Education: High school diploma, GED, or equivalent
Education: Bachelor's degree or equivalent
Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary)

Responsibilities

Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.
Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests' time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options).
Interact with and assess guests' unique needs to provide customized, effective purchase and return solutions and support.
Provide technical product education by articulating the value and benefit of the product.
Resolve guest feedback and address guest concerns or escalations to make it "right" for guests.
Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
Establish supportive and productive relationships with all team members.
Collaborate with team members to ensure optimal guest experience and support store operations.
Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.
Open and close the store in accordance with the opening and closing checklists.
Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
Ensure team uses in-store technology to support store operations and provide positive guest experiences.
Understand and adhere to people safety policies and procedures to maintain a safe work environment.
Perform work in accordance with applicable policies, procedures, and laws or regulations.

FAQs

What is the primary role of a Key Leader at lululemon?

The Key Leader is an essential part of the store leadership team, responsible for leading by example, supporting team members, facilitating an outstanding guest experience, and overseeing retail floor operations.

What are some key responsibilities of a Key Leader?

Key responsibilities include providing leadership and people management, ensuring a great guest experience, collaborating with team members, and managing store operations, including reviewing business data and maintaining product presentation.

What qualities are essential for a Key Leader?

Essential qualities include inclusion and diversity, integrity and honesty, a strong focus on guest experience, collaboration and teamwork, leadership skills, candid communication, and effective decision-making abilities.

Is any previous work experience required for this position?

While work experience is required, specific supervisory or people management experience is not necessary. However, having retail or sales leadership experience is considered an asset.

What are the eligibility requirements for this role?

Candidates must be legally authorized to work in the country where the store is located, must be 18 years of age or older, and must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only).

What is the expected availability for a Key Leader?

Candidates must be willing to work a flexible schedule, including evenings, weekends, and holidays.

Are there physical requirements associated with this job?

Yes, candidates should be willing to move through the store for most of a shift, assist guests, and lift boxes weighing up to 30 lbs (13.6 kg).

What type of work environment should I expect?

The work environment may include bright lights and loud music typical in a retail setting.

What benefits and perks does lululemon offer to Key Leaders?

Benefits may include competitive base pay, extended health plans, paid time off, savings plans, generous employee discounts, fitness and yoga classes, a parenthood top-up program, and personal and professional development programs.

How can I get in touch if I have questions about my unique abilities in relation to this role?

You can connect with lululemon by emailing accommodations@lululemon.com, including the position title, location, and the nature of your question or request.

lululemon

Retail & Consumer Goods

Industry

10,001+

Employees

Mission & Purpose

lululemon athletica inc. (NASDAQ:LULU) is a healthy lifestyle inspired athletic apparel company for yoga, running, training, and most other sweaty pursuits, creating transformational products and experiences which enable people to live a life they love. Setting the bar in technical fabrics and functional designs, lululemon works with yogis and athletes in local communities for continuous research and product feedback. https://corporate.lululemon.com/careers