You need a high school diploma, 2-3 years in airport ops, strong communication skills, customer service experience, flexibility for shifts, and must live in Ireland without sponsorship.

You will lead and coach CSRs, supervise ramp operations, assist customers, ensure vendor compliance with security regulations, and manage back-office administration for smooth service.

Customer Relations

Logistics

Ireland

Dublin

Large

This is the story of airline that leads the industry from ground to clouds. Our global cast of over 90,000+ hero characters are each on a journey to be a force for good for our customers, the planet and each other. Come be part of this story, we’re hiring 15,000 people in 2023.



Automotive

United Airlines

<div>
 <h2 class="jobSectionHeader"><b>Description</b></h2>
 <p>At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.</p>
 <p><b> Job overview and responsibilities</b></p>
 <ul>
  <li>Lead, direct and coach UA personnel (CSRs)</li>
  <li>Working in Airport Lobby, Gate and Baggage Service office</li>
  <li>Entails working with the ground handler to supervise ramp for all united flights and ensuring vendor compliance with all security requirements and regulations</li>
  <li>Meeting, boarding flights and assisting customers wherever required</li>
  <li>Other duties including back office administration, full operational supervision to ensure the smooth and professional service to our customers, both internal and external</li>
  <li>Full operation supervision and availability of vendors and ensuring compliance with all security and safety requirements and regulations</li>
 </ul><br>
 <p></p>
 <p>This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.</p>
 <h2 class="jobSectionHeader"><b> Qualifications</b></h2>
 <p><b> Required</b></p>
 <ul>
  <li>High School Diploma or equivalent school leaving certificate</li>
  <li>2-3 years previous work experience in airport operations</li>
  <li>Proven track record of reliability</li>
  <li>Professional image and appearance</li>
  <li>Strong communication skills</li>
  <li>Conflict resolution and decision making, with the ability to lead</li>
  <li>Must be fluent in English (written and spoken)</li>
  <li>Flexible approach to work standards and duties</li>
  <li>Public contact / customer service experience</li>
  <li>Must be able to live and work in Ireland without visa sponsorship or support</li>
  <li>Must be able to work any shift/any day including holidays, weekends and/or nights in a 24 hour operation</li>
  <li>Successful completion of interview required to meet job qualification</li>
  <li>Reliable, punctual attendance is an essential function of the position</li>
 </ul><br>
 <p></p>
 <p><b> Preferred</b></p>
 <ul>
  <li>Bachelor's Degree</li>
  <li>Working knowledge of the region</li>
  <li>International GSC qualified</li>
 </ul><br>
 <p></p> Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT
</div>


 Description
 At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
  Job overview and responsibilities
 
  Lead, direct and coach UA personnel (CSRs)
  Working in Airport Lobby, Gate and Baggage Service office
  Entails working with the ground handler to supervise ramp for all united flights and ensuring vendor compliance with all security requirements and regulations
  Meeting, boarding flights and assisting customers wherever required
  Other duties including back office administration, full operational supervision to ensure the smooth and professional service to our customers, both internal and external
  Full operation supervision and availability of vendors and ensuring compliance with all security and safety requirements and regulations
 
 
 This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
  Qualifications
  Required
 
  High School Diploma or equivalent school leaving certificate
  2-3 years previous work experience in airport operations
  Proven track record of reliability
  Professional image and appearance
  Strong communication skills
  Conflict resolution and decision making, with the ability to lead
  Must be fluent in English (written and spoken)
  Flexible approach to work standards and duties
  Public contact / customer service experience
  Must be able to live and work in Ireland without visa sponsorship or support
  Must be able to work any shift/any day including holidays, weekends and/or nights in a 24 hour operation
  Successful completion of interview required to meet job qualification
  Reliable, punctual attendance is an essential function of the position
 
 
  Preferred
 
  Bachelor's Degree
  Working knowledge of the region
  International GSC qualified
 
  Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT


Lead Agent - Customer Service

Requirements

Responsibilities

FAQs

What are the primary responsibilities of the Lead Agent - Customer Service?

What qualifications are required for this position?

Is a degree necessary for this role?

Must I be fluent in a specific language to apply?

Will I need to live and work in Ireland without any visa sponsorship?

Are there any specific work conditions I should be aware of?

What kind of work experience should I have before applying?

Is attendance important for this position?

What type of support does the company offer for professional development?

Does the company have an equal opportunity employment policy?

United Airlines

Mission & Purpose