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Medical Administrative Officer

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • People, HR & Administration
    Healthcare
  • Lincoln

AI generated summary

  • You need strong admin and organizational skills, discretion with sensitive info, excellent communication, IT proficiency, teamwork ability, and keen attention to detail.
  • You will handle enquiries, assist at the clinic, manage mail, process medical records, uphold confidentiality, ensure safety compliance, and promote equality and diversity.

Requirements

  • Strong administrative and organisational skills
  • Ability to handle sensitive information with discretion
  • Excellent communication skills across multiple channels
  • Proficiency with electronic record systems and general IT applications
  • Ability to work independently and as part of a team
  • Strong attention to detail and accuracy

Responsibilities

  • Respond to telephone, email, and verbal enquiries from candidates, recruiters, contractors, and medical centres.
  • Assist with Aviation Medical clinic reception duties.
  • Open, sort, and distribute incoming mail; manage outgoing post.
  • Process medical documentation and information.
  • Maintain and retrieve paper and electronic medical records.
  • Uphold medical confidentiality, Caldicott principles, and appropriate data‑handling standards.
  • Adhere to Health & Safety requirements under the Health & Safety at Work etc. Act 1974 and MOD safety regulations.
  • Promote and maintain equality, diversity, fairness, and respect in line with RAF Equal Opportunities policies.

FAQs

What is the job title for this position?

The job title is Medical Administrative Officer.

Where is the job located?

The job is located at Byard's Leap, East Midlands (England), NG34 8HB.

What is the duration of the appointment?

This is a Fixed-term Appointment that will last for 23 months.

What are the working hours for this role?

The position is advertised at 37 hours per week.

What are the key responsibilities of the Medical Administrative Officer?

Key responsibilities include responding to enquiries, assisting with clinic reception duties, processing medical documentation, and maintaining medical records.

What skills are required for this role?

Required skills include strong administrative and organisational skills, discretion in handling sensitive information, excellent communication skills, proficiency with electronic record systems, and attention to detail.

Is a probation period required for new recruits?

Yes, external recruits who are new to the Civil Service will be subject to a six-month probation period.

Are there any specific governance and compliance requirements for this position?

Yes, the role requires upholding medical confidentiality, adhering to Health & Safety regulations, and promoting equality and diversity.

Does the position offer a pension scheme?

Yes, the Ministry of Defence contributes towards a Civil Service Defined Benefit Pension scheme.

Will expenses for travel to interviews be reimbursed?

No, expenses incurred for travel to interviews will not be reimbursed.

What is the salary for the Medical Administrative Officer role?

The salary for this position is £27,866.

Is there flexibility for home working?

Yes, some roles may offer a combination of office and home working, subject to business needs.

Who can I contact for more information about the role?

For more information, you can contact Wg Cdr Daniel Ashdown at Dan.Ashdown407@mod.gov.uk.

What measures are in place to ensure a safe working environment related to smoking?

The Ministry of Defence has a Smoke-Free Working Environment policy that prohibits smoking and the use of all tobacco products within its working environment.

Are there any nationality requirements for applying to this role?

Yes, applicants must be UK nationals, nationals of the Republic of Ireland, Commonwealth countries with the right to work in the UK, EU nationals with settled status, and some other specified groups.

Will I need to declare outside interests if I am successful in the interview?

Yes, successful candidates must declare any outside interests before a formal offer of employment is made.

Are there any training or development opportunities available in this role?

Yes, learning and development tailored to your role are provided as part of the job.

What is the policy regarding unacceptable behaviors in the workplace?

The Ministry of Defence has a zero-tolerance approach to unacceptable behaviours, including bullying and harassment.

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Mission & Purpose

We protect the security, independence and interests of the United Kingdom at home and abroad. We work with our allies and partners whenever possible. Our aim is to ensure that the UK’s Armed Forces have the training, equipment and support necessary for their work, and that we keep within budget. Our priorities 2015 to 2020 are to: protect our people project our global influence promote our prosperity maintain a strategic base and integrated global support network, and manage the Department of State