FAQs
What is the role of a Mental Health Support Worker within the Single Point of Access Service?
The Mental Health Support Worker provides a compassionate, responsive, and professional first point of contact for individuals accessing mental health services via telephone triage, supporting the decision-making process in a fast-paced environment.
What qualifications or experience are required for this position?
While specific qualifications are not detailed in the job description, experience in mental health support, strong communication skills, and the ability to work in a fast-paced environment are typically valued for this role.
Will I need to collaborate with other staff members?
Yes, you will collaborate with clinical staff for coordinated care and attend multidisciplinary team (MDT) meetings to contribute to care planning.
What types of tasks will I be responsible for?
You will be responsible for providing triage support, reporting concerns related to wellbeing, risk, or safeguarding, participating in improvement huddles, and supporting administrative tasks such as appointments, documentation, and follow-up.
Who will I be working with in this role?
You will be part of a dynamic team within the Single Point of Access Service and will work closely with clinical staff from various organizations within the Lambeth Living Well Network Alliance.
How can I get in touch for more information about the role?
For further details or informal visits, you can contact Lynda Adegbite, the Lambeth SPA Team Lead, via email at lynda.adegbite@slam.nhs.uk.
Is this position part of a larger initiative in the community?
Yes, this position is part of the Lambeth Living Well Network (LWN) Alliance, which brings together multiple organizations to innovate the delivery of mental health support in the Lambeth Borough.