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MH/LD Divisional Administration Support Officer - INTERNAL

  • Job
    Full-time
    Entry & Junior Level
  • People, HR & Administration
    Healthcare
  • Newport

AI generated summary

  • You should have admin knowledge, excellent communication skills, patient interaction experience, problem-solving ability under pressure, Level 3 vocational training, MH/LD experience, and customer service training.
  • You will provide administrative support, ensure accurate and timely correspondence, maintain training records, and assist with audits and development of new procedures.

Requirements

  • Knowledge of Administrative procedures
  • Excellent communication skills
  • Experience of dealing with patients/general public
  • Ability to work and problem solve under pressure
  • Achieved Level 3 in vocational training or equivalent experience within Administration
  • Experience of working within MH/LD
  • Customer Service Training
  • Previous experience of working with senior managers

Responsibilities

  • To provide high quality administrative support to the Divisional Administration team within MH/LD
  • Ensure typing of statutory correspondence is prepared accurately within legal timeframes.
  • Maintain accurate training records, and assist with training audits and to support the review and development of new procedures within the Administration team.

FAQs

Who can apply for this position?

This position is only open to staff currently employed by Aneurin Bevan University Health Board.

Do I need to disclose personal or medical information when applying?

No, there is no obligation to disclose any personal or medical information; you can simply inform us of the adjustments you require to participate fully in the application process.

Are applications accepted in Welsh?

Yes, applications can be submitted in Welsh, and they will not be treated less favorably than those submitted in English.

What are the main duties of the job?

Main duties include providing high-quality administrative support to the Division, accurate typing of statutory correspondence, maintaining training records, assisting with training audits, and supporting the development of new procedures.

What qualifications are necessary for this role?

Essential criteria include knowledge of administrative procedures, excellent communication skills, and achieving Level 3 in vocational training or equivalent experience within administration. Experience working within MH/LD is also essential.

What skills would be beneficial for this role?

Beneficial skills include experience in dealing with patients/general public, the ability to work and problem solve under pressure, customer service training, and previous experience working with senior managers.

What kind of training will be provided?

Full training will be given to the successful candidate, particularly regarding hospital systems.

How does Aneurin Bevan University Health Board support work-life balance?

The Health Board promotes flexible working, offers occupational health support, and has an ambitious plan for a Wellbeing Centre of Excellence to support staff at work.

Will I be contacted via email if I am shortlisted?

Yes, candidates who are shortlisted will be contacted via the email account they used to apply, so it is important to check that account regularly.

Can I request documents in a different format?

Yes, you can request documents in a larger font or a different format such as braille by contacting the recruiting manager or the Aneurin Bevan University Health Board recruitment team.

Science & Healthcare
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

Aneurin Bevan University Health Board was established on the 1st October 2009 and covers the areas of Blaenau Gwent, Caerphilly, Monmouthshire, Newport, Torfaen and South Powys. The Health Board employs over 14,000 staff, two thirds of whom are involved in direct patient care. There are more than 250 consultants in a total of over 1000 hospital and general practice doctors, 6,000 nurses, midwives, allied professionals and community workers