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Outpatient Administrator

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Dorset HealthCare University NHS Foundation Trust

Oct 4, 2024

Applications are closed

  • Job
    Full-time
    Entry Level
  • People, HR & Administration
    Healthcare

Requirements

  • To have a high level of communication skills when dealing with telephone enquiries that are of a sensitive nature and resolving problem areas.
  • To greet patients attending the outpatient department, entering admission and discharge times onto the patient administration systems as appropriate, dealing with any queries that may arise.
  • To undertake filing, retrieval and day to day maintenance of health records in accordance with policies and procedures, ensuring accuracy and compliance with the filing system to facilitate reliable and efficient access, ensuring that health records are maintained to a high standard and are repaired/replaced as necessary.

Responsibilities

  • produce and maintain clinic lists, while ensuring patients’ health records are located and prepared in time for the start of the designated clinic session, including preparation of patient outcome sheets for each clinic.
  • Whilst keeping the patient administration system up to date and accurate at all times, including registering new referrals, amending patient demographics and the tracking of all case notes to ensure their current location is recorded.
  • To have a high level of communication skills when dealing with telephone enquiries that are of a sensitive nature and resolving problem areas.
  • To greet patients attending the outpatient department, entering admission and discharge times onto the patient administration systems as appropriate, dealing with any queries that may arise.
  • To undertake filing, retrieval and day to day maintenance of health records in accordance with policies and procedures, ensuring accuracy and compliance with the filing system to facilitate reliable and efficient access, ensuring that health records are maintained to a high standard and are repaired/replaced as necessary.

FAQs

What are the working hours for the Outpatient Administrator position?

The position is part-time, requiring 15 hours per week, and you may be required to work flexibly to meet the needs of the service.

Is there an age requirement for applying for this job?

The job description does not specify an age requirement; however, you must be eligible to work in the UK without requiring current Skilled worker sponsorship.

What skills are required for this role?

A high level of communication skills is required, particularly for dealing with telephone enquiries of a sensitive nature and resolving problem areas.

Will I be involved in patient interaction?

Yes, as an Outpatient Administrator/Receptionist, you will greet patients attending the outpatient department and handle their queries.

Who can I contact for further details or informal visits?

You can contact Debra Howard, the Outpatient Admin Manager West, at debra.howard8@nhs.net or call 07880402164. Alternatively, you can reach out to Jayne Martin, the Outpatient Admin Supervisor West, at jayne.martin2@nhs.net.

What kind of environment will I be working in?

You will be working within a friendly team at the Bridport Community Hospital Outpatient Department, striving to put patients at the heart of all operations.

Are there opportunities for career advancement in this role?

Yes, working with Dorset HealthCare offers opportunities to build a career and challenge yourself while being part of a team that values growth and development.

How do I ensure compliance in my duties as an Outpatient Administrator?

You will need to undertake filing, retrieval, and maintenance of health records in accordance with established policies and procedures, ensuring accuracy and compliance to facilitate reliable access.

Is there a dress code for this position?

The job description does not specify a dress code, but professional attire is generally expected in healthcare environments.

What is the organizational culture at Dorset HealthCare?

Dorset HealthCare promotes an inclusive workplace that values equal opportunities, celebrates diversity, and encourages everyone to be their authentic selves.

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Dorset HealthCare University NHS Foundation Trust

Better Every Day

Science & Healthcare
Industry
5001-10,000
Employees
2011
Founded Year

Mission & Purpose

Dorset Healthcare University NHS Foundation Trust provides a wide range of health services across Dorset, including community health, mental health, and acute care. Their mission is to deliver high-quality, compassionate care that improves the health and well-being of the local population. They focuses on ensuring accessible, effective, and integrated services that address both immediate and long-term health needs.