FAQs
What are the main responsibilities of the Outpatient Coordinator at the Lindo Wing?
The main responsibilities include welcoming patients and staff, registering private patients on Cerner and Compucare, creating outpatient invoices, assisting and directing patients to various departments, answering enquiries, and providing administrative and clerical support to the ward/team.
What are the working hours for this position?
The reception service operates from 08:00 to 20:00, Monday to Friday, and the team shares a rota to cover these hours.
Is previous experience in a healthcare setting required?
Previous experience in a busy healthcare setting is advantageous but not explicitly required.
What skills are essential for the Outpatient Coordinator role?
Exceptional customer care skills, good numerical skills, and a solid understanding of basic software packages are essential for this role.
Will I need to work with other departments at the hospital?
Yes, the Outpatient Coordinator will need to liaise with many other hospital departments and staff at Imperial College Healthcare Trust.
Are there opportunities for career development within this role?
Yes, there are opportunities for career development as part of your employment at Imperial College Healthcare.
Can this position support flexible working arrangements?
Yes, the organization is committed to equal opportunities and improving staff working lives, and will consider applications for flexible working, part-time, or job share.
Who can I contact for more information about the position?
For further details or informal visits, you can contact Nicholas Loizou, the Service Manager, via email at Nicholas.Loizou@Nhs.Net.
Where is the Lindo Wing located?
The Lindo Wing is part of a private patients unit within the Imperial College Healthcare Trust and also has a presence at the Western Eye Hospital.
Will I be required to cover other private units?
Yes, you may be expected to cover on other two private units at Charing Cross and Hammersmith Hospitals when necessary.