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PACCT Clinic Co-ordinator

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Aneurin Bevan University Health Board

Yesterday

  • Job
    Full-time
    Junior, Mid & Senior Level
  • People, HR & Administration
    Healthcare
  • Newport

AI generated summary

  • You need NHS experience, a good standard of GCSE/NVQ Level 3 in Business/Admin, high computer skills, and the ability to work independently and as part of a team.
  • You will manage outpatient appointments, handle GP and patient queries, answer calls, book appointments per policy, and monitor scheduling through the Myrddin system.

Requirements

  • Experience
  • Essential criteria
  • Experience of working within an NHS or healthcare environment. Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines.
  • Desirable criteria
  • Experience in a similar role / environment
  • NHS Experience
  • Qualifications And/or Knowledge
  • Essential criteria
  • Good standard of GCSE /NVQ/QCF Level 3 in Business/Administration
  • OR equivalent demonstrable experience.
  • High level of keyboard/computer skills
  • Knowledge of good understanding of software programmes
  • Desirable criteria
  • Good level of communication skills
  • Experience dealing with the public
  • Skills
  • Essential criteria
  • Ability to work independently and as part of a Team

Responsibilities

  • An up-to-date knowledge of outpatient clinics will be required to enable the post-holder to make, amend and cancel appointments.
  • The role will range from handling GP and patient queries and enquiries about clinics, making appointments using the Myrddin Patient Administration System and using direct and partial booked appointments.
  • The main duties will be answering telephone calls, making calls, taking general enquiries, booking appointments in line with Partial Booking Policy and monitoring.

FAQs

What is the role of the PACCT Clinic Co-ordinator?

The PACCT Clinic Co-ordinator provides comprehensive and confidential secretarial support to the Pre-Assessment Services within Aneurin Bevan University Health Board, managing appointments and handling queries related to outpatient clinics.

Is the ability to speak Welsh required for this position?

The ability to speak Welsh is desirable for this post; however, Welsh and/or English speakers are equally welcome to apply.

What are the essential criteria for experience required for this job?

Candidates must have experience of working within an NHS or healthcare environment and the ability to accurately input and retrieve information on a computerised system while adhering to relevant policies and guidelines.

What qualifications are necessary for the PACCT Clinic Co-ordinator position?

A good standard of GCSE/NVQ/QCF Level 3 in Business/Administration or equivalent demonstrable experience is required, along with high-level keyboard/computer skills and knowledge of software programmes.

Are there opportunities for training and development in this role?

Yes, the position offers extensive training and development opportunities, including paid mandatory training, in-house programmes, and pathways to complete recognized qualifications.

Can I apply for this job if I need adjustments during the application process?

Yes, you are encouraged to communicate any particular requirements that may help you participate in the application and selection process, and reasonable adjustments or support will be discussed.

How will successful applicants be notified?

Successful applicants will receive their conditional offer of appointment and information pack via the email account used to apply for the position.

What should I do if I have questions about the application process?

If you have questions, you can contact the recruiting manager named in the job advert or reach out to the Aneurin Bevan University Health Board recruitment team at 01495 745805 or email abb.vacancyrequests@wales.nhs.uk for assistance.

Is flexible working available for this role?

Yes, Aneurin Bevan University Health Board supports flexible working to promote a healthy work-life balance.

What is the recruitment policy regarding the language of applications?

Applications can be submitted in Welsh, and any application made through the medium of Welsh will not be treated less favorably than applications made in English.

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Aneurin Bevan University Health Board

Science & Healthcare
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

Aneurin Bevan University Health Board was established on the 1st October 2009 and covers the areas of Blaenau Gwent, Caerphilly, Monmouthshire, Newport, Torfaen and South Powys. The Health Board employs over 14,000 staff, two thirds of whom are involved in direct patient care. There are more than 250 consultants in a total of over 1000 hospital and general practice doctors, 6,000 nurses, midwives, allied professionals and community workers