Partner Enablement Manager

Microsoft

Oct 8, 2024

Applications are closed

Job
Full-time
Senior Level
Customer Relations
Business, Operations & Strategy
Dublin

Requirements

Basic Qualifications:
Bachelor's Degree in Business, Operations, Finance or related field AND work experience in program management, process management, process improvement
OR equivalent experience.
Fluency in English language.
Preferred Qualifications:
Demonstrated capacity for project management, leading change, dealing with ambiguity, providing creative solutions.
Excellent communication skills, both written and verbal at all levels, internally and externally.
Demonstrated excellence in thought leadership and execution management; conflict/negotiation management; acting independently, flexibly and proactively.
Demonstrated experience in Partner Channel Management and/or Customer relationship management.
Demonstrated impact and influence skills, including cross-boundary collaboration and the ability to build solid relationships with individuals at all levels.

Responsibilities

Provide prioritized business impacting insights and requirements to high impact partner change moments.
One Microsoft: Seamless collaboration with teams across Microsoft to provide opportunities for partner co-design, pilots, and engagements for optimized operational experience.
Leverage subject matter expertise to assess partner experience requirements and land change with partners.
Partner with other teams producing launch readiness content, creating, and maintaining a full end to end view of all readiness assets to enable consistent, complementary, sequenced, and comprehensive messaging.
Lead the co-ordination of communication leads from across a range of Microsoft teams [Sales, Cloud Marketing, Field Readiness] to align on a clear narrative that can be leveraged across all communications channels, ensuring that the purpose of the upcoming change, and related changes, is clear to audiences.
Effectively represent the voice of the partner across multiple groups within Microsoft. Use multiple listening mechanisms to ensure partner experience and feedback is captured and are used to influence new/improved operational capabilities that make it easier to do business with Microsoft.
Manage & track Partner adoption taking necessary action to meet launch and adoption timelines for Partners.
Apply a continuous improvement mindset to everything we do, using data and business insights to improve Partner Experiences, processes or existing enablement models, tools and communications modes.
Identify improvements to the readiness processes, workflows, engagements, responsibilities, and platforms to drive efficiencies and improvement in time, quality and customer experience.

FAQs

What is the primary responsibility of the Partner Enablement Manager?

The primary responsibility of the Partner Enablement Manager is to develop and deliver partner operational enablement, ensuring partners are prepared and informed about changes Microsoft is making to products, programs, processes, or services.

What qualifications are required for this position?

Basic qualifications include a Bachelor's Degree in Business, Operations, Finance, or a related field, along with work experience in program management, process management, or process improvement, or equivalent experience. Fluency in English is also required.

What are the preferred qualifications for the role?

Preferred qualifications include demonstrated capability in project management, excellent communication skills, experience in Partner Channel Management and/or Customer relationship management, and strong impact and influence skills across various organizational levels.

How is collaboration emphasized in this role?

The role emphasizes seamless collaboration with teams across Microsoft to provide opportunities for partner co-design, pilots, and engagements, ensuring an optimized operational experience.

How does the Partner Enablement Manager gather feedback from partners?

The Manager effectively represents the voice of the partner across multiple groups within Microsoft, utilizing various listening mechanisms to capture partner experience and feedback, which influences operational capabilities.

Is there a focus on continuous improvement in this role?

Yes, the role requires applying a continuous improvement mindset to enhance partner experiences, processes, and existing enablement models, using data and business insights to inform changes.

What is the work environment like at Microsoft?

Microsoft fosters a culture of inclusion, collaboration, and a growth mindset, where employees are encouraged to innovate and work together to achieve shared goals.

Are there opportunities for career growth in this role?

Yes, the Partner Enablement Manager position provides opportunities for professional development through exposure to cross-boundary collaboration and project management within a leading global organization.

Does Microsoft provide equal employment opportunities?

Yes, Microsoft is an equal opportunity employer and considers all qualified applicants without regard to various protected characteristics.

Microsoft

Technology

Industry

10,001+

Employees

1975

Founded Year

Mission & Purpose

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.