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Pathology IT Systems Support Officer

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The Royal Wolverhampton NHS Trust

8d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Wolverhampton

AI generated summary

  • You must have essential technical support skills, troubleshooting expertise, strong communication, and analytical abilities for pathology IT systems. Experience in system maintenance and user support is key.
  • You will support Pathology IT systems, investigate malfunctions, maintain user accounts, assist with development, provide helpdesk support, and manage system configurations and reporting.

Requirements

  • Essential technical and desktop support for the pathology IT systems across Black Country Pathology Services (BCPS)
  • Support the day-to-day operation, maintenance, and development of key systems such as Clinisys WinPath Enterprise, SampleNet, Path Manager, and ICE Order Comms
  • First-line helpdesk support
  • System monitoring
  • User account management
  • Troubleshooting of complex IT issues
  • Assist with system upgrades
  • Data integrity checks
  • Reporting
  • Liaise with internal teams and external suppliers to ensure seamless service delivery
  • Strong communication
  • Analytical skills
  • Proactive approach to problem-solving
  • Lead desktop and technical support within Pathology IT
  • Investigate IT system malfunction
  • Integration support
  • Small systems advice and policies
  • Maintaining general housekeeping
  • Providing management of system user accounts & passwords
  • Responsible for maintaining Pathology laboratory system
  • Day to day running of the Pathology IT systems within the Trust and external links to other organisations
  • Provide first line helpdesk support to the users of the Pathology systems
  • Maintenance of the pathology customer relationship management application
  • Point of contact for matters relating to Pathology IT including fault finding, system configuration, activity and information reporting
  • Assist the Path IT systems engineer and managers with the on-going development and support of Pathology and associated computer systems

Responsibilities

  • Providing systems support for the Pathology laboratory system.
  • To perform investigation of IT system malfunction, integration support, small systems advice and policies, together with maintaining general housekeeping and providing management of system user accounts & passwords.
  • Responsible for maintaining Pathology laboratory system and day to day running of the Pathology IT systems within the Trust and external links to other organisations.
  • Will assist the Path IT systems engineer and managers with the on-going development and support of Pathology and associated computer systems notably Clinisys Winpath Enterprise, SampleNet, Path Manager and ICE Order Comms.
  • The post holder will be a point of contact for matters relating to Pathology IT including fault finding, system configuration, activity and information reporting.
  • Also providing first line helpdesk support to the users of the Pathology systems, this includes the maintenance of the pathology customer relationship management application.

FAQs

What are the primary responsibilities of the Pathology IT Systems Support Officer?

The primary responsibilities include providing technical and desktop support for pathology IT systems, first-line helpdesk support, system monitoring, user account management, troubleshooting complex IT issues, assisting with system upgrades, and data integrity checks.

Who does the Pathology IT Systems Support Officer report to?

The post holder reports to the Pathology IT Service Lead.

What specific systems will the officer be supporting?

The officer will support Clinisys WinPath Enterprise, SampleNet, Path Manager, and ICE Order Comms.

What skills are essential for success in this role?

Strong communication and analytical skills, along with a proactive approach to problem-solving, are essential for success in this role.

Is the Pathology IT Systems Support Officer a senior position?

The post holder will be the lead desktop and technical support within Pathology IT, indicating a significant level of responsibility and expertise.

Will the officer interact with external suppliers?

Yes, the officer will liaise with internal teams and external suppliers to ensure seamless service delivery.

What type of support will the officer provide to users of the Pathology systems?

The officer will provide first-line helpdesk support to users, which includes troubleshooting issues and maintaining the pathology customer relationship management application.

How does the Royal Wolverhampton NHS Trust approach diversity?

The Trust values diversity and is committed to building a workforce that improves quality of care and solves healthcare problems, as evidenced by their recognition and awards for diversity and inclusion.

Is there an opportunity for flexible working arrangements?

Yes, the Trust is committed to creating flexible working arrangements and will consider all requests from applicants who wish to work flexibly.

How can I contact someone for further details or informal visits regarding this position?

You can contact Tobi Alabi, Pathology IT Service Lead, at o.alabi@nhs.net or call 01902481562 for further details or informal visits.

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The Royal Wolverhampton NHS Trust

Science & Healthcare
Industry
5001-10,000
Employees
1994
Founded Year

Mission & Purpose

The Royal Wolverhampton NHS Trust offers a wide range of healthcare services, including acute and emergency care, elective surgery, and outpatient services. Their ultimate mission is to provide outstanding care for their patients, ensuring high standards of safety, effectiveness, and compassion. The Trust is dedicated to improving health outcomes and enhancing the quality of life for the communities they serve through innovation, patient-centered care, and continuous improvement.