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Patient Booking Service Officer

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NHS Scotland

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Healthcare
  • Inverness

AI generated summary

  • You must have booking or patient admin experience, accuracy under pressure, attention to detail, workload prioritization skills, and familiarity with Trak Care or similar systems is a plus.
  • You will manage patient appointments, liaise with patients, handle inquiries with care, and support the clinical team to ensure efficient clinic operations and meet waiting time targets.

Requirements

  • proven experience in a booking or patient administration role
  • ability to work accurately under pressure
  • maintain attention to detail
  • prioritise a demanding workload
  • Experience of Trak Care or a similar patient management system is desirable

Responsibilities

  • The post holder will be responsible for managing patient appointments, ensuring clinics are utilised effectively and in line with waiting time targets.
  • You will be expected to liaise directly with patients, handling enquiries in a professional and compassionate manner and ensuring a high standard of customer care.
  • You will work closely with Medical Secretaries, Ophthalmology Co‑ordinators, Consultants, and the wider clinical team, providing comprehensive administrative support and contributing to the efficient and effective running of the Ophthalmology Service.

FAQs

What is the primary responsibility of the Patient Booking Service Officer?

The primary responsibility is to manage patient appointments, ensuring clinics are utilized effectively and in line with waiting time targets.

Is experience in a booking or patient administration role required for this position?

Yes, proven experience in a booking or patient administration role is required, along with the ability to work accurately under pressure.

Will the Booking Officer need to communicate with patients?

Yes, the Booking Officer will liaise directly with patients, handling enquiries in a professional and compassionate manner.

Is knowledge of Trak Care necessary for this role?

While experience of Trak Care or a similar patient management system is desirable, it is not explicitly stated as mandatory.

Who will the Booking Officer collaborate with in the Ophthalmology team?

The Booking Officer will work closely with Medical Secretaries, Ophthalmology Co‑ordinators, Consultants, and the wider clinical team.

Are applications welcomed from Gaelic speakers?

Yes, applications are welcome from Gaelic speakers.

Can I submit a CV as part of my application?

No, you should not upload a CV as it will not be used for shortlisting purposes.

Is this role eligible for a Skilled Worker visa?

No, this role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa.

What is the closing time for applications?

Posts close at midnight on the indicated date.

How can I seek support if I have issues with the application system?

You can contact the Jobtrain Candidate Support Hub for advice and support with any system issues.

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NHS Scotland

Science & Healthcare
Industry
10,001+
Employees
1948
Founded Year

Mission & Purpose

Their mission is to provide healthcare services that are accessible to all residents of Scotland, promoting health and wellbeing while delivering high-quality care. Their purpose encompasses delivering comprehensive healthcare services, from primary care to specialized treatments, with a focus on improving health outcomes and ensuring equitable access to healthcare for all Scottish residents. They also emphasize public health initiatives and disease prevention strategies to enhance the overall health of the population.