FAQs
What is the main purpose of the Patient Engagement and Inquest Officer role?
The main purpose of the role is to work closely with various teams to deliver the Trust's Making Experiences Count policy and procedures, support engagement activities, administer the Coronial process, and manage claims and inquests.
Who will the post holder work with in this position?
The post holder will work closely with the Patient Experience Manager, Legal Services and Risk Manager, Patient Experience Co-ordinator, and other Patient Experience Officers.
What are the key responsibilities of the Patient Engagement and Inquest Officer?
Key responsibilities include developing and delivering engagement events, ensuring communication needs of service users are met, supporting the Family & Friends Test, overseeing patient and carer surveys, and contributing to quality improvement based on feedback.
What are the requirements for communication and engagement in this role?
The post-holder must ensure that the communication needs of service users, carers, and the public are acknowledged and met, in accordance with national Accessible Information Standards.
Is there an opportunity for professional growth in this role?
Yes, HDFT values a supportive culture, providing opportunities for recognition, regular appraisals, and continuous learning, which can contribute to personal and professional growth.
What support and benefits does HDFT offer to colleagues?
HDFT offers a supportive culture, staff recognition through various awards, employee assistance programs, wellness benefits, and counselling services.
Is visa sponsorship available for this role?
Visa sponsorship is only available for certain roles, so applicants should ensure the role meets the criteria for a visa before submitting an application.
Will there be opportunities for informal visits to learn more about the role?
Yes, interested candidates can contact the Patient Engagement and Experience Manager for further details or to arrange an informal visit.