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Patient Experience and Governance Manager

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Torbay and South Devon NHS Foundation Trust

1mo ago

  • Job
    Full-time
    Senior Level
  • Healthcare

AI generated summary

  • You must ensure compliance with CQC and NHS standards, develop governance policies, conduct audits, maintain risk registers, prepare documentation, and report on compliance and incidents.
  • You will ensure compliance with healthcare standards, conduct audits, manage the risk register, prepare for inspections, and report on governance and risk management.

Requirements

  • Maintain oversight of the Practice’s compliance with CQC standards, NHS policies, and other relevant regulations.
  • Develop, implement, and maintain internal governance and compliance policies tailored to a primary care setting.
  • Conduct regular audits and risk assessments, identifying gaps or areas for improvement and implementing corrective actions.
  • Maintain the Practice Risk Register and ensure all risk assessments are regularly updated.
  • Prepare and coordinate documentation for inspections, audits, and external reviews.
  • Produce reports on compliance, governance, and risk management for the Management Team and Partners.
  • Record and monitor significant events, ensuring follow-up and appropriate action plans are implemented.

Responsibilities

  • Maintain oversight of the Practice’s compliance with CQC standards, NHS policies, and other relevant regulations.
  • Develop, implement, and maintain internal governance and compliance policies tailored to a primary care setting.
  • Conduct regular audits and risk assessments, identifying gaps or areas for improvement and implementing corrective actions.
  • Maintain the Practice Risk Register and ensure all risk assessments are regularly updated.
  • Prepare and coordinate documentation for inspections, audits, and external reviews.
  • Produce reports on compliance, governance, and risk management for the Management Team and Partners.
  • Record and monitor significant events, ensuring follow-up and appropriate action plans are implemented.

FAQs

What is the primary responsibility of the Patient Experience and Governance Manager?

The primary responsibility is to ensure that the GP Practice delivers high-quality patient services while maintaining robust governance, compliance, and risk management.

Who does the Patient Experience and Governance Manager work closely with?

The Patient Experience and Governance Manager works in partnership with the Practice CQC Manager / GP Partner, Practice Manager, and the wider Management Team.

What regulatory standards must the Practice comply with?

The Practice must maintain compliance with CQC standards, NHS policies, and other relevant regulations.

Are there audit requirements for this role?

Yes, the role involves conducting regular audits and risk assessments, identifying gaps or areas for improvement, and implementing corrective actions.

What kind of reports does the Patient Experience and Governance Manager produce?

The manager produces reports on compliance, governance, and risk management for the Management Team and Partners.

What is Channel View Medical Group?

Channel View Medical Group is a friendly, forward-looking Practice providing care and support for approximately 22,500 patients in Teignmouth, Chudleigh, Shaldon, and Bishopsteignton.

Is the Patient Experience and Governance Manager position part of an Agenda for Change pay scheme?

No, Channel View Medical Group does not operate an Agenda for Change pay scheme.

How can candidates get more information or arrange an informal visit?

Candidates can contact Michelle Smith, the Management Partner, via email at m.smith19@nhs.net or by phone at 01626 771206.

What teams and networks is Channel View Medical Group associated with?

Channel View Medical Group is part of The Coastal Primary Care Network (PCN) within Teignmouth/Dawlish alongside Dawlish Medical Group.

What is the Patient Risk Register's role in the Practice?

The Patient Risk Register is maintained by the Patient Experience and Governance Manager to ensure all risk assessments are regularly updated and managed effectively.

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Torbay and South Devon NHS Foundation Trust

Better health and care for all

Science & Healthcare
Industry
5001-10,000
Employees
1948
Founded Year

Mission & Purpose

Torbay and South Devon NHS Foundation Trust is a healthcare organisation in the UK that provides a wide range of medical and community services. This includes hospital care, community health services, adult social care, and mental health support across Torbay and South Devon. The Trust's mission is to deliver high-quality, compassionate care, ensuring patients and their families receive seamless, integrated support. Their purpose is to improve the health and well-being of the local community by offering personalised, patient-centred care.