FAQs
What is the main focus of the Patient Insight & Engagement Manager role?
The main focus is to lead the delivery of meaningful patient and public involvement across the organization, ensuring that patients, carers, and communities feel heard and valued while driving continuous improvement in services.
Who will the Patient Insight & Engagement Manager work closely with?
The manager will work closely with the Head of Patient & Public Involvement & Voice, clinical and operational leaders, as well as a dedicated Patient Engagement Team.
What qualifications or experience are preferred for this role?
The ideal candidate should have experience in patient engagement, excellent communication skills, and a strong commitment to person-centered care.
Are there opportunities for career development within this position?
Yes, the role offers support in career development as part of the benefits package.
How does the organization prioritize seldom-heard groups in its patient engagement efforts?
The organization is committed to ensuring that the voices of seldom-heard groups are represented and acted upon, helping to reduce inequalities and improve experiences for all.
What types of feedback will the Patient Insight & Engagement Manager be responsible for analyzing?
The manager will gather and analyze various types of patient feedback, including surveys, digital platforms, and patient stories to turn insight into impactful service change.
What kind of teams will the Patient Insight & Engagement Manager provide support and training to?
The manager will provide strategic advice, training, and support to teams across the Trust, enabling them to respond effectively to feedback, complaints, and emerging themes.
What benefits does NNUH offer to its employees?
NNUH offers a full range of NHS benefits and discounts, including flexible working hours, a comprehensive pension scheme, discounted gym memberships, and access to services like staff physiotherapy and a nursery.
Who can be contacted for further details about the role?
Interested candidates can contact Cherry King, Head of Patient and Public Involvement and Voice, at cherry.king@nnuh.nhs.uk or by calling 01603 286286 ext 5436.
What is the work environment like at NNUH?
NNUH is described as a friendly, collaborative hospital, which works closely with local services and fosters a culture of inclusivity and teamwork.