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Patient Pathway Co-ordinator

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Barts Health NHS Trust

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Healthcare
  • London

AI generated summary

  • You must be patient-focused, organised, detail-oriented, proactive, and skilled in managing specialty-specific patient pathways with excellent communication and multitasking abilities.
  • You will manage patient pathways, serve as the main contact for concerns, ensure smooth transitions from referral to discharge, and maintain high patient and clinician satisfaction.

Requirements

  • The successful applicant must be patient focus, proactive, and organised with the ability to multitask and deal with frequent disruptions in a busy office environment.
  • We are looking for a hardworking individual who demonstrates close attention to detail, good knowledge of speciality specific patient pathways in accordance with the 18week management from referral to treatment.
  • The successful candidate must have a positive approach to their work with good organisational and excellent communication skills.

Responsibilities

  • To be the point of contact for patients for all issues relating to their pathway of care, both for inpatients and outpatients.
  • The post holder will work as part of a multi-disciplinary team (POD), under the direction of the Clinical Lead, and will provide expertise in the pro-active management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
  • The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.
  • To provide a consistent approach across the Trust, Standard Operating Procedures (SOP) will describe how the functions of this role will be carried out along with the timescales that will be adhered to.

FAQs

What is the work schedule for the Patient Pathway Coordinator position?

The role is a full-time position consisting of 37.5 hours per week, with working hours from 9am to 5pm.

What qualifications are required for this role?

The successful candidate should demonstrate close attention to detail, have a good knowledge of specialty-specific patient pathways, and possess strong organizational and communication skills.

Who will I be working with in this position?

You will work closely with O&G consultants and clinical/administration staff as part of a multi-disciplinary team under the direction of the Clinical Lead.

What is the primary responsibility of the Patient Pathway Coordinator?

The primary responsibility is to be the point of contact for patients regarding their pathway of care, ensuring the management of the patient pathway from referral to discharge smoothly.

How is patient satisfaction addressed in this role?

The post holder is expected to ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused, and knowledgeable point of contact.

What is Barts Health's vision for its hospitals?

Barts Health aims to be a high-performing group of NHS hospitals renowned for excellence and innovation, providing safe and compassionate care to patients in east London and beyond.

How can I get in touch for more information about the role?

For further details or to arrange an informal visit, you can contact Kiran Prathap, Associate Service Manager, at Kiran.Prathap@nhs.net or by phone at 02070555608. If you cannot reach me by phone, please feel free to email.

What values does Barts Health promote in their working environment?

Barts Health promotes WeCare values, which emphasize inclusion and the importance of every staff member having a sense of belonging, valuing differences, and supporting an inclusive working environment.

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Barts Health NHS Trust

Shape your story at Barts Health NHS Trust

Science & Healthcare
Industry
10,001+
Employees
2012
Founded Year

Mission & Purpose

Barts Health NHS Trust operates several major hospitals in East London, providing comprehensive healthcare services including emergency care, surgery, and specialist treatments. Their ultimate mission is to deliver high-quality, patient-centered care and improve health outcomes for the community they serve. Their purpose is to ensure that every patient receives the best possible treatment and support, fostering health and well-being across the diverse populations in their care.