You must understand Trust processes, manage system data efficiently, excel under pressure with time management, work well in teams or independently, and be available for on-call duties.

You will provide customer support for multiple Trust systems, manage data files and upgrades, deliver IT training, work under pressure, and provide 24/7 on-call support as needed.

IT & Cybersecurity

Healthcare

United Kingdom

Derby

University Hospitals of Derby and Burton NHS Foundation Trust was formed on 1 April 2018 to bring together our five hospitals – in Derby, Burton, Lichfield and Tamworth – to provide the highest quality care to patients across southern Derbyshire and south east Staffordshire.  Our aim is to deliver outstanding care for local people as we bring together the expertise of our 12,000 staff across our five hospital sites. 


Science & Healthcare

University Hospitals of Derby and Burton NHS Foundation Trust

An exciting opportunity has arisen to join our Patient Systems team where the prime responsibility will be providing customer support to users of multiple systems used throughout the Trust. The role will require understanding of Trust processes and workflows as it incorporates responsibility for ensuring that system data reference files, system upgrades, general system maintenance is managed effectively and in a timely manner.  The role will be based at Royal Derby Hospital but may involve travel to other locations within the Trust. The role will require understanding of Trust processes and workflows as it incorporates responsibility for ensuring that system data reference files, system upgrades, general system maintenance is managed effectively and in a timely manner.  You will also provide excellent IT support and training for users with system changes or for staff new to the Trust.  You will require the ability to work under pressure and to tight timescales, hence excellent time management skills are essential.  You will also be expected to work as part of a team but equally to work independently to support the needs of the service.  The service currently provides 24/7 support so some out of hours work will be required on an on call basis. Closing date of applications: 14 November 2024 Interview date: 28 November 2024 As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In Return We Will Offer * Development opportunities, both professional and leadership development * On-going support from recruitment to when you join our team and beyond. * Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes Key Facts * We see on average 4810 OP appointments a day. * We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week. * An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country. * Our hospitals admit an average of 195 emergency patients daily. * Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. * We are one of only 7 Trusts nationally with more than 50 operating theatres. * We carry out more than 140 elective procedures each working day. * UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff. For further details / informal visits contact: Name: Jo Hibbitt Job title: Deputy Head of Patient and Clinical Systems Email address: jo.hibbitt@nhs.net Telephone number: 07471140570

An exciting opportunity has arisen to join our Patient Systems team where the prime responsibility will be providing customer support to users of multiple systems used throughout the Trust.The role will require understanding of Trust processes and workflows as it incorporates responsibility for ensuring that system data reference files, system upgrades, general system maintenance is managed effectively and in a timely manner. The role will be based at Royal Derby Hospital but may involve travel to other locations within the Trust.The role will require understanding of Trust processes and workflows as it incorporates responsibility for ensuring that system data reference files, system upgrades, general system maintenance is managed effectively and in a timely manner. You will also provide excellent IT support and training for users with system changes or for staff new to the Trust. You will require the ability to work under pressure and to tight timescales, hence excellent time management skills are essential. You will also be expected to work as part of a team but equally to work independently to support the needs of the service. The service currently provides 24/7 support so some out of hours work will be required on an on call basis.Closing date of applications: 14 November 2024Interview date: 28 November 2024As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care TogetherOur fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.In Return We Will Offer * Development opportunities, both professional and leadership development * On-going support from recruitment to when you join our team and beyond. * Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes      Key Facts * We see on average 4810 OP appointments a day. * We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week. * An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country. * Our hospitals admit an average of 195 emergency patients daily. * Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. * We are one of only 7 Trusts nationally with more than 50 operating theatres. * We carry out more than 140 elective procedures each working day. * UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.      For further details / informal visits contact: Name: Jo Hibbitt Job title: Deputy Head of Patient and Clinical Systems Email address: jo.hibbitt@nhs.net Telephone number: 07471140570

Patient Systems Support Assistant - University Hospitals of Derby and Burton NHS Foundation Trust

An exciting opportunity has arisen to join our Patient Systems team where the prime responsibility will be providing customer support to users of multiple systems used throughout the Trust.&lt;br&gt;&lt;br&gt;The role will require understanding of Trust processes and workflows as it incorporates responsibility for ensuring that system data reference files, system upgrades, general system maintenance is managed effectively and in a timely manner. &lt;br&gt;&lt;br&gt;&lt;strong&gt;The role will be based at Royal Derby Hospital but may involve travel to other locations within the Trust. &lt;br&gt;&lt;br&gt;&lt;/strong&gt;The role will require understanding of Trust processes and workflows as it incorporates responsibility for ensuring that system data reference files, system upgrades, general system maintenance is managed effectively and in a timely manner. &lt;br&gt;&lt;br&gt;You will also provide excellent IT support and training for users with system changes or for staff new to the Trust. &lt;br&gt;&lt;br&gt;You will require the ability to work under pressure and to tight timescales, hence excellent time management skills are essential. &lt;br&gt;&lt;br&gt;You will also be expected to work as part of a team but equally to work independently to support the needs of the service. &lt;br&gt;&lt;br&gt;The service currently provides 24/7 support so some out of hours work will be required on an on call basis.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Closing date of applications: 14 November 2024&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Interview date: 28 November 2024&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together&lt;br&gt;&lt;br&gt;Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.&lt;br&gt;&lt;br&gt;&lt;strong&gt;In Return We Will Offer&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Development opportunities, both professional and leadership development&lt;/li&gt;&lt;li&gt;On-going support from recruitment to when you join our team and beyond.&lt;/li&gt;&lt;li&gt;Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Key Facts&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;We see on average 4810 OP appointments a day.&lt;/li&gt;&lt;li&gt;We are the 4th busiest Trauma &amp;amp; Orthopaedic outpatients department in England – an average of 2077 per week.&lt;/li&gt;&lt;li&gt;An average of 1115 patients are seen in A&amp;amp;Es across our network every day – 3rd largest in the country.&lt;/li&gt;&lt;li&gt;Our hospitals admit an average of 195 emergency patients daily.&lt;/li&gt;&lt;li&gt;Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.&lt;/li&gt;&lt;li&gt;We are one of only 7 Trusts nationally with more than 50 operating theatres.&lt;/li&gt;&lt;li&gt;We carry out more than 140 elective procedures each working day.&lt;/li&gt;&lt;li&gt;UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;For further details / informal visits contact: Name: Jo Hibbitt Job title: Deputy Head of Patient and Clinical Systems Email address: jo.hibbitt@nhs.net Telephone number: 07471140570

Patient Systems Support Assistant

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University Hospitals of Derby and Burton NHS Foundation Trust

Mission & Purpose