Logo of Huzzle

Home

Matches

Explore

Manage

Popeyes - RESTAURANT MANAGER

image

Giants Baseball & Softball Camps

3mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • Hesperia

AI generated summary

  • You need a high school diploma, 1-3 years of management experience, ServSafe certification, strong math and communication skills, and the ability to lift 10-65 lbs. Must be at least 18 years old.
  • You will manage restaurant operations, recruit and train staff, ensure excellent guest service, analyze performance data, and maintain compliance while driving sales and profitability.

Requirements

  • Education - High School Diploma, G.E.D. or equivalent required. Associate's or Bachelor's degree preferred.
  • Experience - Internal Promote: Minimum of 1+ years experience as an Associate Manager and/or 2 years experience as a First Assistant Manager; must be 100% certified in all workstations. External Recruit: Minimum of 3 years experience managing a service concept with full P&L responsibility.
  • Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Restaurant Manager training classes; must be ServSafe certified. Requires ability to speak, read, and write effectively in English; excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Proficient knowledge of personal computers and related software applications. Must possess a valid driver's license, insurance, and use personal vehicle to make bank deposits and travel to other restaurants/business locations as required. Demonstrates integrity and ethical behavior.
  • Physical Requirements - Ability to stand and walk approximately 85%-95% of shift; ability to lift and carry 10-65 lbs; ability to move freely throughout the restaurant; ability to operate restaurant equipment and drive a motor vehicle. Ability to operate a computer keyboard.

Responsibilities

  • Responsible for managing the overall operations of a Popeye's unit. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise. Develops team to provide excellent internal service, external service, and build restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements.
  • Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels to ensure sufficient development and talent; ensures systems for training employees on workstations are fully implemented and adhered to by management and crew; identifies and develops internal candidates for management and Team Leader. Works with restaurant management team to ensure all facets of the Service Profit Chain are executed; creates a restaurant environment that is "employee friendly," fun, clean and safe; takes accountability for motivating and inspiring employees to achieve high performance; treats all employees with respect and dignity; and regularly recognizes and rewards employees. Understands and utilizes Popeyes systems, processes, and tools; and complies with all state and federal labor laws and regulations.
  • Manages daily activities to achieve excellence in restaurant operational performance. Provides an exceptional experience for the guests by ensuring proper training and holding restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with Popeyes systems, procedures, and food safety. Reviews practices and modifies as needed to continuously improve the guest experience; maintains visibility and interaction with guests; responds to guest concerns and complaints in a timely and professional manner, and ensures positive resolution. Ensures management team and crew understands and operates all systems correctly. Maintains the brand image of restaurant cleanliness, maintenance, and excellent service. Serves as a role model for excellent guest service.
  • Utilizes management information tools to analyze restaurant operational and financial performance each Period, including the I&E, quality and service reports, health inspections, HACCP, etc; identifies trends and implements action plans for improvement; uses data to analyze business results and consults with regional and CSC resources as needed. Focuses efforts on increasing restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business. Considers cost/benefit impact of financial decisions and works to protect the Popeye's brand. Monitors costs and adheres to budget and restaurant goals.
  • Performs other related duties, tasks and responsibilities as required, assigned and needed.

FAQs

What is the primary responsibility of a Restaurant Manager at Popeyes?

The primary responsibility is to manage overall operations of a Popeyes unit, ensuring effective execution of the Service Profit Chain and Brand Promise, and developing the team to provide excellent service and build restaurant sales and profit.

What are the key areas of focus for the Restaurant Manager?

The key areas of focus include internal service (employee recruitment and development), external service (guest experience and operational performance), and financial management (sales and profit optimization).

What qualifications are required for this position?

A high school diploma or equivalent is required, with a preference for an Associate's or Bachelor's degree. Relevant management experience is also required: either internal promotion with at least one year as an Associate Manager or external recruitment with a minimum of three years in a similar role.

Is there a specific training requirement for this role?

Yes, the Restaurant Manager must complete Restaurant Manager training classes and be ServSafe certified.

What kind of experience is preferred for external candidates applying for this position?

External candidates should have a minimum of three years' experience managing a service concept with full P&L responsibility.

Are there any physical requirements for the Restaurant Manager position?

Yes, the role requires the ability to stand and walk for 85%-95% of the shift, lift and carry 10-65 lbs, and move freely throughout the restaurant.

What skills are important for the Restaurant Manager role?

Important skills include strong interpersonal communication, analytical skills, organizational abilities, a strong understanding of food safety and quality, and the ability to motivate and inspire team members.

Will I be involved in the recruitment process?

Yes, as a Restaurant Manager, you will be responsible for recruiting, selecting, training, and developing restaurant employees.

What type of work environment can I expect at Popeyes?

You can expect an "employee friendly," fun, clean, and safe work environment that values respect, dignity, and teamwork.

How do you recognize employee performance at Popeyes?

Employee performance is recognized through regular feedback, rewards, and creating opportunities for career development and advancement.

Does Popeyes accommodate individuals with disabilities?

Yes, Popeyes and its affiliates make reasonable accommodations to allow qualified individuals with disabilities to enjoy equal employment opportunities and perform essential job functions.