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Product Manager, Creator Data, YouTube Creator Support

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Google

Sep 15, 2024

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • Consulting
    Product

Requirements

  • Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 4 years of experience in product management, consulting, co-founder, or related technical roles.
  • 2 years of experience building and shipping technical products.
  • Experience driving elements of the product development lifecycle such as product outlook, go-to-market strategy, driving requirements, and product launch.
  • Preferred qualifications:
  • Familiarity with customer/account data infrastructure.
  • Familiarity with customer/user support (e.g., driving down escalation volume, cost per user, improving first time resolution, TRT, AHT, CSAT) at scale.
  • Ability to create a clear product strategy in an ambiguous and high-visibility area.
  • Outstanding influence and executive communication skills, with the ability to build strong relationships with cross-functional partners including Director level stakeholders.
  • Excellent problem solving skills to generate insights from support data to identify issues and prioritize solutions.

Responsibilities

  • - Define the product direction, strategy, and roadmap to establish authoritative, comprehensive data on YouTube Creators to serve as the source of truth for multiple production applications.
  • - Integrate data about YouTube Creators from their past interactions with YouTube and their various channels and accounts across YouTube.
  • - Develop data quality measurements and ensure there is a methodology to continue driving error rates and latency down.
  • - Create the roadmap on how to use creator data to drive growth, abuse, recommendation, and insight launches, and deprecate duplicative systems.

FAQs

What qualifications are required for the Product Manager position?

The minimum qualifications include a Bachelor's degree or equivalent practical experience, 4 years of experience in product management or related roles, 2 years of experience in building and shipping technical products, and experience in driving elements of the product development lifecycle.

What are the preferred qualifications for this role?

Preferred qualifications include familiarity with customer/account data infrastructure, experience with customer/user support metrics at scale, the ability to create clear product strategies in ambiguous areas, strong executive communication skills, and excellent problem-solving skills.

What does the Product Manager, Creator Data role involve?

This role involves working cross-functionally to guide products from conception to launch, focusing on analyzing, positioning, promoting, and tailoring solutions for YouTube creators.

What is the primary mission of the Creator Support product team?

The primary mission is to design and build systems that support millions of creators through data-driven insights, internal tools, creator-facing products, and advanced technologies, ensuring that every interaction is easy, helpful, and empowering.

Is previous experience with AI technologies necessary for this position?

While not explicitly stated, familiarity with advanced technologies like AI-powered virtual help assistants is beneficial and preferred.

Will I need to collaborate with other teams?

Yes, collaboration with engineers, designers, marketers, and other cross-functional partners is essential in this role.

Are there opportunities for growth within the company?

Google emphasizes growth and innovation, providing opportunities for career development and advancement through various projects and collaborative efforts.

What is the work culture like at Google?

The work culture emphasizes teamwork, creativity, and adaptability, encouraging employees to explore new ideas, solve real problems, and foster a sense of community.

How does Google ensure equal employment opportunity?

Google is committed to being an equal opportunity workplace and an affirmative action employer, adhering to laws and policies that prevent discrimination based on various factors.

What kind of data will the Product Manager work with?

The Product Manager will work with data about YouTube Creators from their past interactions, channels, and accounts, ensuring comprehensive authoritative data to serve as a source of truth for production applications.

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Google

Technology
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.