You must have 2+ years in digital advertising/tech, troubleshooting skills, ability to explain tech to non-tech, knowledge of ad technologies, web tech (HTML, CSS, JS), and SQL experience.

You will build technical expertise in advertising products, guide sales teams and clients, troubleshoot issues, communicate resolutions, ensure high customer support, and optimize workflows.

IT & Cybersecurity

Product

United Kingdom

London

Protect Your Endpoints, Identities, and Employees.
The fully managed security platform that combines endpoint detection and response, Microsoft 365 identity protection, and science-based security awareness training. Powered by custom-built technology for SMBs and the expert analysts in our 24/7 Security Operations Center. 

By delivering a suite of purpose-built solutions that meet budget, security, and peace-of-mind requirements, Huntress is how SMBs defend against today’s cyber threats. 

As long as hackers keep hacking, we keep hunting.

Technology

Huntress

Managed #cybersecurity without the complexity. EDR, M365 & SAT for the mid-sized and small businesses who need it most.

Product Support Analyst (AdTech)- London- 6 Months-£37-£42 ph PAYE A global technology company are looking for an experienced Product Support Analyst to join their team on an initial 12 month assignment. The team combine deep expertise in products with operational and analytical skills to design and manage scalable processes that support advertisers across dozens of complex products. Responsibilities * Build technical knowledge and expertise in various advertising products * Provide consultative guidance to sales teams and external clients on best practices and product setups * Troubleshoot and prioritise technical advertising issues and escalate to specialists when appropriate for further troubleshooting or debugging * Effectively communicate technical resolutions, workarounds and product confusions to the sales and account teams * Facilitate a high-end customer experience related to support for advertising bugs and ensure all support SLAs are met * Identify opportunities to optimise and automate work flows and support processes Skills/ Experience * 2+ years experience in the Digital Advertising and/or technology industries * Experience with troubleshooting and ticket escalation * Experience translating technical concepts and solutions to non-technical audiences * Experience using advertising technologies such as pixels, ad servers, auctions and delivery * Experience working with web technologies including, but not limited to: HTML, CSS, JavaScript, HTTP, Restful APIs * Experience with SQL Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Product Support Analyst (AdTech)- London- 6 Months-£37-£42 ph PAYEA global technology company are looking for an experienced Product Support Analyst to join their team on an initial 12 month assignment. The team combine deep expertise in products with operational and analytical skills to design and manage scalable processes that support advertisers across dozens of complex products.Responsibilities * Build technical knowledge and expertise in various advertising products * Provide consultative guidance to sales teams and external clients on best practices and product setups * Troubleshoot and prioritise technical advertising issues and escalate to specialists when appropriate for further troubleshooting or debugging * Effectively communicate technical resolutions, workarounds and product confusions to the sales and account teams * Facilitate a high-end customer experience related to support for advertising bugs and ensure all support SLAs are met * Identify opportunities to optimise and automate work flows and support processes      Skills/ Experience * 2+ years experience in the Digital Advertising and/or technology industries * Experience with troubleshooting and ticket escalation * Experience translating technical concepts and solutions to non-technical audiences * Experience using advertising technologies such as pixels, ad servers, auctions and delivery * Experience working with web technologies including, but not limited to: HTML, CSS, JavaScript, HTTP, Restful APIs * Experience with SQL      Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Product Support Analyst AdTech - Huntress

Product Support Analyst (AdTech)- London- 6 Months-£37-£42 ph PAYE&lt;br&gt;&lt;br&gt;A global technology company are looking for an experienced Product Support Analyst to join their team on an initial 12 month assignment. The team combine deep expertise in products with operational and analytical skills to design and manage scalable processes that support advertisers across dozens of complex products.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Build technical knowledge and expertise in various advertising products&lt;/li&gt;&lt;li&gt;Provide consultative guidance to sales teams and external clients on best practices and product setups&lt;/li&gt;&lt;li&gt;Troubleshoot and prioritise technical advertising issues and escalate to specialists when appropriate for further troubleshooting or debugging&lt;/li&gt;&lt;li&gt;Effectively communicate technical resolutions, workarounds and product confusions to the sales and account teams&lt;/li&gt;&lt;li&gt;Facilitate a high-end customer experience related to support for advertising bugs and ensure all support SLAs are met&lt;/li&gt;&lt;li&gt;Identify opportunities to optimise and automate work flows and support processes&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Skills/ Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;2+ years experience in the Digital Advertising and/or technology industries&lt;/li&gt;&lt;li&gt;Experience with troubleshooting and ticket escalation&lt;/li&gt;&lt;li&gt;Experience translating technical concepts and solutions to non-technical audiences&lt;/li&gt;&lt;li&gt;Experience using advertising technologies such as pixels, ad servers, auctions and delivery&lt;/li&gt;&lt;li&gt;Experience working with web technologies including, but not limited to: HTML, CSS, JavaScript, HTTP, Restful APIs&lt;/li&gt;&lt;li&gt;Experience with SQL&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.&lt;br&gt;&lt;br&gt;We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.&lt;br&gt;&lt;br&gt;PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Product Support Analyst AdTech

Requirements

Responsibilities

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Huntress

Mission & Purpose