FAQs
What are the minimum qualifications required for this position?
The minimum qualifications include a Bachelor’s degree in Engineering, Computer Science, or a related field, or equivalent practical experience, along with 5 years of experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting. Experience with data/SQL and web technologies is also required.
What are the preferred qualifications for this role?
Preferred qualifications include experience in business analysis, translating technical concepts to non-technical audiences, developing customer-focused solutions, using Google Ads or other online advertising solutions, and providing technical troubleshooting or customer support in a tech organization.
What are the primary responsibilities of a Product Support Consultant I?
Primary responsibilities include prioritizing and delivering outstanding customer service, troubleshooting complex technical product issues, developing tools and automation for better diagnostics, and providing partner feedback to internal teams to improve product feature offerings.
What is gTech's role within Google?
gTech's role is to support customers globally by providing technical skill, product expertise, and a thorough understanding of customers’ complex needs to help bring Google’s products and services to life.
Where can this position be located?
The position can be located in either Hyderabad, Telangana, India, or Gurugram, Haryana, India, depending on the candidate's preference.
Does this position involve customer interaction?
Yes, this position involves regular interaction with customers, including troubleshooting issues and providing solutions to advertisers and sales teams.
Is experience with Google Ads necessary for this role?
While not mandatory, experience using Google Ads or other online advertising solutions is preferred for this role.
How does Google approach equal employment opportunity?
Google is committed to equal employment opportunity and considers qualified applicants regardless of various factors including race, color, religion, sex, sexual orientation, age, citizenship, disability, gender identity, or Veteran status.
Will I have the opportunity to work on projects alongside engineering teams?
Yes, in this role, you will have the opportunity to collaborate with Product Engineering teams to develop tools and automation for diagnostics and data fixes.
What kind of products will I be supporting in this role?
You will be supporting AI-powered Ads products such as Performance Max and other Google Ads platforms.