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Product Testing and Conformance Technician

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MillerKnoll

5d ago

  • Job
    Full-time
    Senior Level
  • Science
    Logistics
  • Bath

AI generated summary

  • You should have 5 years of lab experience, knowledge of standards, Microsoft Office skills, project planning, technical writing, customer service focus, mechanical testing background, and data collection experience.
  • You will plan and coordinate test requests, conduct tests per standards, analyze data, manage inquiries on compliance, maintain equipment, and improve processes while ensuring safety and confidentiality.

Requirements

  • 5 years of laboratory technician experience.
  • Knowledge of BIFMA, BSI, and EN standards and testing equipment nice to have
  • Proficient knowledge of Microsoft Office Suite
  • Organizational skills and successful project planning experience.
  • Good technical writing skills; good communication skills.
  • Customer Service Focus.
  • Previous mechanical testing or metrology laboratory experience
  • Experience in the use of computerised equipment and data collection devices.

Responsibilities

  • Under minimal supervision, plan, coordinate and assign incoming test requests to meet project schedules, requester expectations and lead time requirements.
  • Follow documented test methods to perform accurate and repeatable tests and reports the results to the requestor.
  • Under guidance of Product Conformance Team, respond to customer and sales inquiries about product compliance to safety standards.
  • Conduct tests according to established documentation and objectives (i.e. MillerKnoll Test Methods, ASTM, BS, EN, etc.)
  • Coordinate the completion of test requests with third party testing facilities
  • At times, facilitate logistics of test samples
  • Assist in the demonstration of tests or explanation of requirements to vendors and or customers
  • Estimate testing time and project cost.
  • Accurately communicate test progress and/or results to internal customers.
  • Analyse test data including but not limited to simple descriptive statistics.
  • Evaluates request tracking and scheduling processes and initiates improvements.
  • Plan day-to-day work to meet project schedules, requester expectations and lead time requirements.
  • Review and approve peer test results and reports.
  • Maintains laboratory equipment and calibration records as necessary
  • Maintain detailed and accurate data as required.
  • Follow all safety procedures and maintain housekeeping in the lab.
  • Monitors and responds to customer inquiries related to product conformance.
  • Collaborate with U.S. based Conformance Team for guidance and support to maintain inquiries log
  • Ability to make sound decisions without all relevant data present.
  • Maintain confidentiality on projects.

FAQs

What is the primary purpose of the Product Testing and Conformance Technician role?

The primary purpose of the role is to plan, coordinate, and perform tests on products to ensure compliance with safety standards and meet project schedules and requester expectations.

What kind of testing standards should I be familiar with for this position?

Familiarity with BIFMA, BSI, and EN standards is preferred, along with knowledge of testing equipment associated with these standards.

What qualifications do I need to apply for this position?

Applicants should have at least 5 years of laboratory technician experience, along with proficiency in the Microsoft Office Suite, organizational skills, and good technical writing and communication skills.

What does the testing function involve?

The testing function involves conducting tests according to established documentation, coordinating test requests with third-party facilities, maintaining laboratory equipment, and analyzing test data.

How does the conformance function fit into this role?

The conformance function involves monitoring and responding to customer inquiries about product compliance, collaborating with the U.S. Conformance Team, and maintaining a log of inquiries.

What is the working environment like at HermanMiller?

The working environment at HermanMiller values diversity and equal opportunity, welcoming applicants from a wide range of backgrounds and abilities.

Are there opportunities for professional development in this role?

Yes, there are opportunities for professional development, including collaboration with experienced team members and involvement in continuous improvement initiatives.

Is previous experience in mechanical testing important?

Yes, previous mechanical testing or metrology laboratory experience is beneficial for this position.

What safety procedures should I be aware of?

You are expected to follow all safety procedures and maintain cleanliness and organization in the laboratory environment.

Can I discuss sensitive information related to projects?

No, confidentiality must be maintained regarding projects and sensitive information must not be disclosed.

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MillerKnoll

Redefining modern for the 21st century.

Engineering & Construction
Industry
10,001+
Employees

Mission & Purpose

MillerKnoll is a global collective of dynamic brands that design and manufacture modern furniture and interior solutions for workplaces, homes, and public spaces. The company focuses on creating innovative, high-quality products that enhance living and working environments, blending form, function, and sustainability. MillerKnoll’s ultimate mission is to design the world we live in for the better, with an emphasis on responsible production and impactful design. Their purpose is to inspire people through thoughtfully crafted spaces that foster creativity, comfort, and connection.