Program Manager, Guest Support PoE

lululemon

Nov 7, 2024

Applications are closed

Job
Full-time
Senior Level
People, HR & Administration
Business, Operations & Strategy
Vancouver

Requirements

Program management experience required; HR experience an asset
5+ years of relevant experience, preferably in a vertically integrated, global, specialty retail environment
Experience working with systems and/or with technical teams seen as an asset.
Experience in ecommerce support operations and or other relevant field in bringing strategies to life across channels.
Demonstrated experience in partnership with peers including the ability to lead indirectly and influence without reporting lines.
Proven track record of managing multiple diverse projects within related field
Demonstrated ability to anticipate, mitigate, and resolve conflicts across working groups.
Proven ability to meet deadlines and operating under tight time constraints with a strong sense of urgency.
Proven ability to meet deadlines and operating under tight time constraints with a strong sense of urgency.
Excellent interpersonal skills including analytical, problem solving, organizational, issue resolution, and customer relationship management.
Excellent communication skills: verbal, written, negotiation and presentation. Must be able to communicate technical and project management concepts in business-oriented terms.
Experience in business case development, for simple and complex projects with varying levels of ROI and direct / indirect business benefit.
Acknowledge the presence of choice in every moment and take personal responsibility for your life.
Possess an entrepreneurial spirit and continuously innovate to achieve great results.
Communicate with honesty and kindness and create the space for others to do the same.
Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
Foster connection by putting people first and building trusting relationships.
Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Responsibilities

Manage and execute the strategy for multiple projects and initiatives with overlapping timelines, as new priorities are added
Provide program governance for PoE workstreams
Partner with cross-functional teams such as People & Culture, Technology, and vendors (other functions as required) to lead or coordinate large-scale strategic projects as well as solve ongoing operational problems at scale
Consult on people experience strategies across the Guest Support organization, primarily within P+C teams including Talent Activation, Talent Acceleration, Business Partnering, and Compensation.
Gather input, including dependencies and sequencing, from cross functional partners and stakeholders
Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to support positions.
Identify goals/OKRS/measure of success for the program that ladder up to the goals of the broader PoE program and lululemon.
Audit, analyze, and evaluate initiatives post-implementation to ensure objectives have been met and key success metrics have been achieved.
Partner with cross-functional partners to develop & manage budgets and plans for the programs.
Lead cross-functional meetings and maintain shared documents, files, resources, and roadmap in an organized and easy to access system
Monitor projects and oversee project managers to ensure goals are met.
Communicate program status and partner with leaders to make decisions across the portfolio area.
Intake work within the PoE program and work with the leaders to determine priorities.
Manage and maintain tracking of financial budgets for PoE workstreams and programs.
In partnership with the Change Leadership team, support the creation and execution of Power of Educator strategies to identify change impacts, assess readiness and develop change and learning activations

FAQs

What is the job title for this position?

The job title is Program Manager, Guest Support PoE.

What are the primary responsibilities of the Program Manager, Guest Support PoE?

The primary responsibilities include managing and executing strategies for multiple projects, providing program governance, partnering with cross-functional teams, consulting on people experience strategies, monitoring project progress, and communicating program status.

What qualifications are required for this position?

Required qualifications include program management experience, 5+ years of relevant experience in a global retail environment, experience with technical teams, and excellent interpersonal and communication skills.

Is HR experience considered an asset for this role?

Yes, HR experience is considered an asset for this role.

What skills are essential for the Program Manager in this role?

Essential skills include analytical problem-solving, organizational skills, relationship management, and the ability to communicate technical concepts in business-oriented terms.

What is the typical hiring range for this position?

The typical hiring range for this position is from $103,500 to $135,900 annually.

Are there any benefits offered to employees in this position?

Yes, benefits include extended health and dental plans, mental health support, paid time off, retirement plan matching, employee discounts, fitness classes, and opportunities for career development.

What does the hybrid work arrangement entail?

The hybrid work arrangement requires employees to work onsite at least 3 days per week while allowing for remote work for the remainder of the week.

Are there opportunities for personal development at lululemon?

Yes, lululemon offers an extensive catalog of development courses, mentorship programs, and leadership series as part of their commitment to personal growth.

What qualities does lululemon value in its employees?

Lululemon values personal responsibility, an entrepreneurial spirit, honesty and kindness in communication, courage to lead, fostering connections, and integrating fun and joy into the workplace.

lululemon

Retail & Consumer Goods

Industry

10,001+

Employees

Mission & Purpose

lululemon athletica inc. (NASDAQ:LULU) is a healthy lifestyle inspired athletic apparel company for yoga, running, training, and most other sweaty pursuits, creating transformational products and experiences which enable people to live a life they love. Setting the bar in technical fabrics and functional designs, lululemon works with yogis and athletes in local communities for continuous research and product feedback. https://corporate.lululemon.com/careers