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Programme Administrator and Digital Course Moderator

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South London and Maudsley NHS Foundation Trust

Today

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Education & Teaching
  • London
    Remote

AI generated summary

  • You must support programme management, provide digital moderation for training, assist with admin processes, ensure excellent customer service, maintain booking records, and prepare reports.
  • You will coordinate training programmes, provide digital moderation for online courses, assist with project management, handle inquiries, support video production, and maintain booking records.

Requirements

  • Support all programme management activities throughout a programme’s life-cycle including the recording of activity completion and risks within the SDT programme management platform.
  • Manage and develop administrative processes support to the Programme Managers on projects and assist in project planning.
  • Provide digital moderation support for live online training courses and webinars delivered through applications such as Zoom and MS Teams, providing Q&A and technical support for participants joining courses, supporting presenters and chat moderation.
  • Prepare standard programme management documentation and reports or data analysis on the programmes which are assigned to you.
  • Provide production assistance on video shoots when required.
  • Provide excellent customer service at all times and act as the first point of contact for Maudsley Learning via email and telephone, ensuring all participants and trainers are provided with the support they require to attend our training programmes.
  • Work proactively and in an organised way using judgement and assessment on projects to ensure programme and administrative management tasks are undertaken in a timely and efficient way.
  • Work effectively with booking systems to ensure participants are successfully enrolled onto our programmes, maintain accurate booking records, and regularly engage with trainees on our programmes.

Responsibilities

  • The post holder will be responsible for supporting the co-ordination, administration and delivery of Maudsley Learning’s training programmes, projects and associated functions and responsibilities. This will include technical support as an online moderator for Maudsley Learning’s portfolio of live online courses. As a member of the Maudsley Learning Service and Delivery Team (SDT), the post holder will be required to assist programme managers and the Service Delivery Lead with all administrative tasks associated with the initiation, development, delivery, closure and administration of this training programme’s associated training programme workstreams.
  • Additionally, the post holder will provide online moderation support for training course delivery, working closely with Technology Enhanced Learning (TEL) Team. The post holder will also have the opportunity to support the delivery of simulation-based-education (SME) and video production of learning materials, with development provided.
  • The main duties of the post holder will be to work with SDT, TEL, and Faculty Teams and partner stakeholders to:
  • Support all programme management activities throughout a programme’s life-cycle including the recording of activity completion and risks within the SDT programme management platform.
  • Manage and develop administrative processes support to the Programme Managers on projects and assist in project planning.
  • Provide digital moderation support for live online training courses and webinars delivered through applications such as Zoom and MS Teams, providing Q&A and technical support for participants joining courses, supporting presenters and chat moderation.
  • Prepare standard programme management documentation and reports or data analysis on the programmes which are assigned to you.
  • Provide production assistance on video shoots when required.
  • Provide excellent customer service at all times and act as the first point of contact for Maudsley Learning via email and telephone, ensuring all participants and trainers are provided with the support they require to attend our training programmes.
  • Work proactively and in an organised way using judgement and assessment on projects to ensure programme and administrative management tasks are undertaken in a timely and efficient way.
  • Work effectively with booking systems to ensure participants are successfully enrolled onto our programmes, maintain accurate booking records, and regularly engage with trainees on our programmes.

FAQs

What is the main responsibility of the Programme Administrator and Digital Course Moderator?

The main responsibility is to support the coordination, administration, and delivery of Maudsley Learning’s training programmes, including providing online moderation for live online courses.

What specific technical support will the post holder provide for online courses?

The post holder will provide digital moderation support during live online training courses and webinars, including Q&A and technical support for participants, as well as chat moderation.

Will the post holder assist with video production?

Yes, the post holder will have the opportunity to provide production assistance on video shoots when required.

Who will the post holder work closely with in this role?

The post holder will work closely with the Service Delivery Team (SDT), Technology Enhanced Learning (TEL) Team, Faculty Teams, and partner stakeholders.

What type of customer service expectations are there for this role?

The post holder is expected to provide excellent customer service at all times and act as the first point of contact for Maudsley Learning via email and telephone.

Is experience in project management necessary for this role?

While the job description does not specify required experience, the post holder should manage and develop administrative processes to support Programme Managers on projects and assist in project planning.

How will the post holder contribute to the training programmes?

The post holder will support all programme management activities, including monitoring activity progress, preparing documentation and reports, and ensuring successful enrolment of participants.

Can this role be done completely remotely?

The job description does not explicitly state the work format, but it suggests a dynamic work environment that may include both in-person and online interactions.

Who should I contact for further information about the role?

For further details or informal visits, you can contact Tom Gray, Programme Manager, at tom.gray@slam.nhs.uk.

What type of environment can the post holder expect to work in?

The post holder can expect to work in a dynamic and innovative team within a high-performing and fast-paced yet supportive environment focused on improving healthcare and mental health through high-quality training.

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South London and Maudsley NHS Foundation Trust

Science & Healthcare
Industry
5001-10,000
Employees
1247
Founded Year

Mission & Purpose

South London and Maudsley NHS Foundation Trust (SLaM) provides comprehensive mental health and community care services across South London. Their mission is to improve mental health and well-being by delivering high-quality, evidence-based care to those in need. The Trust aims to enhance the lives of individuals through compassionate treatment, research, and community support, ensuring access to effective and innovative mental health services.