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Programme Co-Ordinator (Band 4)

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Airedale NHS Foundation Trust

Dec 15

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Healthcare

AI generated summary

  • You must have qualifications in Business Admin, IT, and project management; experience in admin, patient interaction, service improvement, and report writing; and a driving license with transport access.
  • You will support the Therapy manager, manage appointments, collect and report data, assist with project reports, and handle sensitive queries professionally.

Requirements

  • Relevant qualification in Business Administration eg NVQ3 or equivalent level of knowledge/experience
  • Relevant qualification or expert competence in use of IT systems such as Microsoft office, eg ECDL/OCR.
  • Project management qualification
  • Experience of providing high quality administrative and secretarial support
  • Previous experience of interaction with patients and their representatives.
  • Experience of project management/ service improvement
  • Experience in service improvement e.g. audit, clinical developments, system improvements, benchmarking
  • Able to apply knowledge of policies, procedures, and professional standards in practice.
  • Knowledge of the NHS constitution
  • Able to develop and maintain communication with people about difficult matters and / or in difficult situations.
  • Able to produce high quality written information including formal reports, presentations and spreadsheets
  • Able to maintain quality of own work and contribute to that of the service
  • Evidence of contributions to service improvements
  • Experience of leading an improvement project
  • Self-motivation and initiative
  • Organised and thorough
  • Current UK Driving Licence
  • Access to own transport

Responsibilities

  • As programme co-ordinator you will support the Therapy manager in developing and delivering the service with key stakeholders across Airedale, Wharfedale and Craven with main responsibilities for the data collection and reporting.
  • The role also involves the smooth running of the appointment system and communicating effectively with team members and patients either face to face or via the telephone. The often requires skills of tact and persuasion and adopting a flexible patient centred approach at all times.
  • The post holder will also have a responsibility for the programme data collection and data reports, working closely with the Active Together team, Sheffield Hallam University and Yorkshire Cancer Research to ensure the project data is reported in line with the project outcomes. The role requires knowledge and experience of developing and delivering project marketing plans and working with partners to engage and promote the service.
  • Assisting in the production of project reports for all relevant project partners
  • Processing and collating the Active Together data from NHS systems and key stakeholder systems delivering the programme.
  • Handle sensitive queries in writing, email, by telephone or in person from colleagues, patients, Trust employees and other health related organisations in an effective, sensitive manner as a representative of the Trust, to reflect a positive corporate image.

FAQs

What is the role of the Programme Co-Ordinator within the Active Together Programme?

The Programme Co-Ordinator will support the development, implementation, continuous monitoring, and improvement of the Active Together Programme, working alongside key stakeholders to ensure optimal service delivery to patients diagnosed with cancer.

What qualifications are required for this position?

A relevant qualification in Business Administration, such as an NVQ3 or equivalent level of knowledge/experience, as well as a relevant qualification or expert competence in IT systems like Microsoft Office, is essential.

Is previous experience working with patients necessary for this role?

Yes, previous experience of interaction with patients and their representatives is essential.

What type of skills are necessary for the Programme Co-Ordinator role?

Essential skills include the ability to communicate effectively in difficult situations, produce high-quality written information, maintain quality of work, and demonstrate self-motivation and initiative.

Are there any specific personal attributes that are important for this position?

Yes, the position requires self-motivation, initiative, and an organized and thorough approach to work.

Is a driving license necessary for this role?

Yes, a current UK driving license and access to own transport are essential criteria for the position.

Does this position offer any employee benefits?

Yes, the position offers a wide range of employee benefits, including a Cycle to Work scheme, childcare vouchers, onsite nursery, and an Employee Assistance Programme, among others.

How does the role contribute to the patient experience?

The Programme Co-Ordinator plays a crucial role in ensuring that patients are optimally prepared for treatment, improving their resilience and health outcomes through tailored support pathways.

Are there opportunities for professional development?

The role may provide opportunities for professional development, especially in project management and service improvement, although specific training opportunities may vary.

Is this position eligible for a certificate of sponsorship for work in the UK?

No, this position is not currently eligible for a certificate of sponsorship according to Home Office guidelines.

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Airedale NHS Foundation Trust

Here you will find all the latest news and job vacancies for our award-winning NHS trust.

Science & Healthcare
Industry
1001-5000
Employees
1970
Founded Year

Mission & Purpose

The Airedale NHS Foundation Trust provides a range of high-quality healthcare services, including acute and community care, across various locations. Their ultimate mission is to deliver compassionate and patient-centered care, improving the health and well-being of the local community. Their purpose is to ensure access to excellent medical services, support health improvement, and enhance the overall patient experience within their catchment area.