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Receptionist/Admin Clerk - GACU and IBD Nurse Led Service

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Aneurin Bevan University Health Board

Dec 24

  • Job
    Full-time
    Entry Level
  • Newport

AI generated summary

  • You should have a good education, be computer literate, have medical records knowledge, possess Welsh language skills, and be accurate, methodical, and able to work under pressure.
  • You will manage appointments, provide clerical support, update documentation, and cover reception, answering calls courteously and maintaining professionalism in all interactions.

Requirements

  • Good General Education
  • Computer Literate
  • Standard Keyboard Skills
  • Understanding of a range of routine work procedures which would require a combination of on-the-job training and a period of induction
  • Previous Medical Records experience or knowledge of the hospital patient administration system (PAS)
  • Proficient in software packages including Word and Excel
  • Welsh Language skills understanding, speaking, reading and writing in Welsh
  • Ability to work and problem solve under pressure whilst achieving targets
  • Willingness to work under direction but also a self-starter
  • Demonstrate a commitment to achieving high quality standards of work
  • Flexible to the needs of the service, energic and determined
  • Accurate/Methodical in all aspects of work
  • Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading and writing in Welsh

Responsibilities

  • To provide quality Clerical Officer Support to the Team and its Patients. Ensuring all appointments are booked correctly and efficiently in a timely manner in accordance with the Health Board Policies and Procedures and all documentation is updated in line with the service requirements and standards.
  • To provide reception cover for the service. Answering Telephone calls in an efficient and courteous manner ensuring a high level of professionalism is maintained.

FAQs

Is the ability to speak Welsh required for this position?

No, while the ability to speak Welsh is desirable, both Welsh and English speakers are equally welcome to apply.

Are there any specific educational qualifications needed for this job?

Yes, good general education is essential for this position.

Is prior experience in medical records necessary for this role?

No, previous medical records experience is desirable but not essential.

Will I receive training if selected for this role?

Yes, there are extensive training and development opportunities, as well as paid mandatory training provided.

What type of working environment does Aneurin Bevan University Health Board offer?

Aneurin Bevan University Health Board provides a supportive and trustworthy workplace, promoting a healthy work-life balance and offering flexible working arrangements.

How will I be notified if I am shortlisted for this position?

If shortlisted, you will be contacted via the email account you used to apply for the post, so it is important to check your email regularly.

Can I discuss reasonable adjustments needed during the application process?

Yes, you are encouraged to discuss any reasonable adjustments or support you may need during the application and selection process.

What are the main duties of the Receptionist/Admin Clerk?

The main duties include providing clerical support, booking appointments efficiently, and covering reception duties while maintaining professionalism in communication.

Is this position eligible for a certificate of sponsorship?

No, this role does not meet the Home Office’s criteria for a certificate of sponsorship.

What skills are essential for this position?

Essential skills include the ability to problem-solve under pressure, a commitment to high-quality standards, accuracy in work, and flexibility to the needs of the service.

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Aneurin Bevan University Health Board

Science & Healthcare
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

Aneurin Bevan University Health Board was established on the 1st October 2009 and covers the areas of Blaenau Gwent, Caerphilly, Monmouthshire, Newport, Torfaen and South Powys. The Health Board employs over 14,000 staff, two thirds of whom are involved in direct patient care. There are more than 250 consultants in a total of over 1000 hospital and general practice doctors, 6,000 nurses, midwives, allied professionals and community workers