Logo of Huzzle

Home

Matches

Explore

Manage

Receptionist/Clerical Officer

image

Manchester University NHS Foundation Trust

Sep 23, 2024

Applications are closed

  • Job
    Full-time
    Entry, Junior & Mid Level
  • People, HR & Administration
    Healthcare
  • Salford

Requirements

  • Greet all visitors attending the reception area, ascertain their requirements and respond to those requirements accordingly.
  • Clarify demographics for every patient contact face to face and via telephone and ensure systems are updated regularly.
  • Enter clinic attendances and outcomes onto INFORM in the identified timescales and to the identified standards.
  • Book appointments, update attendances and action referrals.
  • Maintain the reception and waiting area to an orderly state at all times.
  • Answer telephone calls courteously and politely, direct enquiries appropriately and take messages as necessary. Liaise with other departments where appropriate.
  • Arrange and respond to transport/Interpreter requests as directed.
  • Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff.
  • To work flexibly across the service as required.

Responsibilities

  • Greet all visitors attending the reception area, ascertain their requirements and respond to those requirements accordingly.
  • Clarify demographics for every patient contact face to face and via telephone and ensure systems are updated regularly.
  • Enter clinic attendances and outcomes onto INFORM in the identified timescales and to the identified standards.
  • Book appointments, update attendances and action referrals.
  • Maintain the reception and waiting area to an orderly state at all times.
  • Answer telephone calls courteously and politely, direct enquiries appropriately and take messages as necessary. Liaise with other departments where appropriate.
  • Arrange and respond to transport/Interpreter requests as directed.
  • Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff.
  • To work flexibly across the service as required.

FAQs

What are the main responsibilities of the Receptionist/Clerical Officer position?

The main responsibilities include greeting visitors, clarifying demographics, entering clinic attendances, booking appointments, maintaining the reception area, answering phone calls, arranging transport/interpreter requests, and maintaining confidentiality and security in the reception area.

Where will I be working as a Receptionist/Clerical Officer?

You will be working at Salford Sexual Health at Lance Burn Health Centre and associated hubs.

What skills are required for this role?

Strong customer service skills, effective communication skills, attention to detail, the ability to maintain confidentiality, and proficiency with data entry into systems like INFORM are essential for this role.

Is training provided for this position?

Yes, MFT is committed to employee development and offers training to ensure all staff are equipped with the necessary skills to provide excellent service.

How do I apply for this position?

You can apply by submitting your application through the official MFT job portal or by following the application instructions provided in the job listing.

What is the organizational culture like at MFT?

MFT fosters a culture of inclusion and belonging, providing equal opportunities for career development in a fair and transparent manner, while also focusing on employee health and wellbeing.

Who can I contact for more information about the position?

For further details or informal visits, you can contact Lorraine Hall, the Team Leader, at lorraine.hall@mft.nhs.uk.

Are there opportunities for career advancement within MFT?

Yes, MFT offers various opportunities for career development and progression due to its size and diverse services.

What electronic systems will I be using in this role?

You will be using the INFORM system for data entry related to clinic attendances and outcomes, as well as the Hive Electronic Patient Record system.

Are there any specific health and safety protocols I need to follow?

Yes, all staff must adhere to relevant health and safety policies, procedures, and protocols to ensure a safe working environment for themselves and clients.

image

Manchester University NHS Foundation Trust

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Manchester University NHS Foundation Trust (MFT) is one of the largest acute Trusts in the UK, employing over 20,000 staff. We are responsible for running a family of nine hospitals across six separate sites, providing a wide range of services from comprehensive local general hospital care through to highly specialised regional and national services. We are the main provider of hospital care to approximately 750,000 people in Manchester and Trafford and the single biggest provider of specialised services in the North West of England. We are also the lead provider for a significant number of specialised services including Breast Care, Vascular, Cardiac, Respiratory, Urology Cancer, Paediatrics, Women’s Services, Ophthalmology and Genomic Medicine.