FAQs
What are the working hours for the Receptionist position?
The working hours are 21.5 hours per week, specifically on Monday, Tuesday, and Wednesday, between 8am and 5pm, depending on service needs.
Is this position permanent or temporary?
This position is a fixed-term contract until the end of May 2025.
What qualities are you looking for in a candidate?
We are looking for someone who is smartly presented, has excellent customer relations and communication skills, and can provide a welcoming, professional, and courteous service to patients and visitors.
What is the main responsibility of the Receptionist?
The main responsibility of the Receptionist is to provide excellent customer service to patients and visitors, assist them using various communication methods, and ensure the efficient running of the reception areas across the Trust.
What is expected regarding confidentiality?
The post holder is required to ensure the confidentiality of information and patient details is adhered to at all times, in accordance with the Data Protection Act, Caldicott guidelines, and other Trust Policies and procedures.
Who can I contact for more information about the position?
For further details or informal visits, you can contact Michelle O'Neill, Team Leader/Training Facilitator, at michelle.oneill4@nhs.net or by calling 03033304759.
How many hours per week is the Receptionist position?
The Receptionist position is 21.5 hours per week.
What will be the nature of the communication methods used?
The post holder will assist patients and visitors using a variety of communication methods, including face-to-face interactions, phone calls, and potentially other communication tools as needed.
How many staff are employed by the Group?
The Group employs nearly 20,000 staff across its various hospital sites.
What is NLAG's mission regarding its services?
NLAG is committed to delivering world-class hospital and community services for the 1.65 million people it serves.