Restaurant Floor Manager

Accor

Oct 18, 2024

Applications are closed

Job
Full-time
Junior & Mid Level
Hospitality & Retail
People, HR & Administration
Cape Town

Requirements

Fluent in the English language (verbal & written), second language is an asset.
Matric and registered level 3 Culinary Diploma
International experience would be advantageous.
Minimum of 2-3 years progressive management experience in a luxury hotel related field.
Computer literate in Excel, Word, Outlook, Materials, and e-mail.
Analytical and Conceptual thinking ability and implementation skills
Must be flexible in terms of working hours.
Must be physically fit.
Must have great leadership and communication skills.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Must maintain composure and a level head under pressure.
Must be able to handle a multitude of tasks in an intense, ever-changing environment.
Must be effective at handling problems in the workplace, including anticipation.
Prevention, identification, and solutions as necessary.
Must possess outstanding guest services skills.

Responsibilities

Managing the daily operation by supporting both the restaurant manager as well as the supervisors.
Prioritizing the guest and ensuring team follow through with LQA standards to ensuring seamless service and guest satisfaction.
Ensuring the restaurant/bar area are H&S compliant for each shift.
Run the daily briefing for the team and promoting daily specials and upselling techniques.
Coordinating and running the reservations system Dineplan by ensuring full guest information is recorded, following up with deposits and refunds.
Drafting floor plans for groups, for busy breakfast and busy operations.
Drafting PARs and ensuring stock related responsibilities are strictly followed.
Guiding and delegating as much as possible to the Departmental trainers, allowing them to grow and feel empowered.
Cash handling and daily reporting of revenues as per hotel SOP’s, ensuring follow up emails are send when cash payments are taken.
Teams scheduling and assisting with leave planning.
Ensuring checklist and staff responsibilities are followed through by communicating and holding supervisors accountable.
Responsible for the safe opening and closing of the restaurant.
Teaming up with the culinary team on menus, service, and product availability.
Responding to Finance related emails with proper handover at the end of shift for open beverage/food and consumption.
Ensuring billing/micros spot checks are done during operation.
Handling team counselling for underperforming staff members.
Assisting with probation reviews and team development.
Punctual, efficient, and courteous at all times with guests and fellow Team Members alike.
Handles all guest complaints immediately, courteously and satisfactorily.
Daily reporting of revenues as per hotel SOP’s ensuring handover is send at the end of the shift.
Attends all scheduled food and beverage and other relevant meetings when required.
Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance and monitors service personnel’s appearance and grooming.

FAQs

What are the primary responsibilities of a Restaurant Floor Manager?

The primary responsibilities include managing daily operations, ensuring guest satisfaction, maintaining health and safety compliance, coordinating reservations, supervising staff, managing cash handling and reporting revenues, and collaborating with the culinary team.

What qualifications are required for this position?

Candidates should have a Matric and registered level 3 Culinary Diploma, a minimum of 2-3 years of progressive management experience in a luxury hotel field, fluency in English (verbal and written), and strong leadership and communication skills.

Is international experience preferred for this role?

Yes, international experience is considered advantageous for this position.

What skills are necessary to succeed as a Restaurant Floor Manager?

Necessary skills include analytical and conceptual thinking, multitasking in an intense environment, problem-solving capabilities, outstanding guest service skills, and the ability to maintain composure under pressure.

Will the Restaurant Floor Manager need to handle guest complaints?

Yes, the manager is responsible for handling all guest complaints immediately, courteously, and satisfactorily.

What is the work schedule like for this position?

The position requires flexibility in terms of working hours, including the possibility of working various shifts.

Is physical fitness important for this role?

Yes, being physically fit is a requirement for the position.

What tools should the Restaurant Floor Manager be familiar with?

The manager should be computer literate in Excel, Word, Outlook, and email.

How is employee training and development handled?

The Restaurant Floor Manager is responsible for identifying training needs, implementing training plans, and assisting with team development initiatives.

Does Fairmont Hotels & Resorts have a commitment to diversity and inclusion?

Yes, Fairmont Hotels & Resorts is committed to attracting, recruiting, and promoting diverse talent within the company.

Accor

Travel & Leisure

Industry

10,001+

Employees

Mission & Purpose

Accor is a leading global hospitality group offering a diverse portfolio of over 5,300 hotels and residences across more than 110 countries. It encompasses a wide range of brands, from luxury to economy, such as Raffles, Fairmont, Sofitel, Novotel, and ibis. Accor is committed to providing exceptional guest experiences through innovative services and a strong focus on sustainability and community engagement. The company aims to create memorable stays while contributing positively to the environment and the communities where it operates.