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Retail Market Manager

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Google

6d ago

  • Job
    Full-time
    Expert Level
  • Sales & Business Development
  • London

AI generated summary

  • You need a bachelor's degree, 10 years in retail ops and project management, vendor management experience, and strong communication skills. Global travel may be required.
  • You will manage retail operations, oversee performance metrics, address customer feedback, liaise between teams, and ensure team readiness with updates on products and service standards.

Requirements

  • Minimum qualifications:
  • Bachelor’s degree or equivalent practical experience.
  • 10 years of experience in merchandising, project management and retail store operations.
  • Experience with vendor management and operations management in a retail environment.
  • Experience working on business strategy and store performance management.
  • Preferred qualifications:
  • 10 years of experience in retail operations.
  • 7 years of experience leading to multiple retail locations or equivalent.
  • Experience working with cross-functional teams, vendor partners, and external agencies.
  • Ability to build and manage teams in ambiguous environments.
  • Ability to travel globally up to 40% of the time.
  • Excellent written and verbal communication skills, including planning, execution and follow-up.

Responsibilities

  • Oversee day-to-day retail operations, including the management of full-time employees (FTEs), on-site vendors, events, reporting, inventory, and merchandising compliance. Navigate on-the-ground operational needs, providing assistance to ensure seamless execution.
  • Manage and report on store performance and customer experience metrics to drive informed business decisions.
  • Evaluate and respond to customer feedback, striving to create a unique "Google" experience that exceeds expectations.
  • Act as the primary liaison between stakeholders (e.g., Retail Ops, Marketing, and PR) and the retail team to ensure ideas are successfully developed and executed.
  • Maintain store team readiness by providing updates on new products and programming while using customer feedback to reinforce service standards.

FAQs

What are the minimum qualifications for the Retail Market Manager position?

The minimum qualifications include a Bachelor’s degree or equivalent practical experience, 10 years of experience in merchandising, project management, and retail store operations, experience with vendor management and operations management in a retail environment, and experience working on business strategy and store performance management.

What are the preferred qualifications for this role?

Preferred qualifications include 10 years of experience in retail operations, 7 years of experience leading multiple retail locations or equivalent, experience working with cross-functional teams, vendor partners, and external agencies, the ability to build and manage teams in ambiguous environments, ability to travel globally up to 40% of the time, and excellent written and verbal communication skills.

What are the primary responsibilities of the Retail Market Manager?

The primary responsibilities include overseeing day-to-day retail operations, managing store performance and customer experience metrics, evaluating and responding to customer feedback, acting as a liaison between stakeholders and the retail team, and maintaining store team readiness by providing updates on new products and programming.

Will I be required to travel for this position?

Yes, you will be required to travel globally up to 40% of the time.

What type of team will I be managing in this role?

You will manage full-time employees (FTEs), on-site vendors, and coordinate with various teams to ensure the execution of the in-person customer experience goal locally.

How does Google ensure equal employment opportunity?

Google is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status, and considers qualified applicants regardless of criminal histories, consistent with legal requirements.

Is experience working with vendor partners important for this role?

Yes, experience working with vendor partners is one of the preferred qualifications for this role.

What is the focus of the Retail Market Manager’s role at Google?

The focus of the Retail Market Manager’s role is to create a radically helpful customer experience and to ensure the seamless execution of business and operational strategy within retail operations.

Technology
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Employees
1998
Founded Year

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