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Retail Sales Advisor - Aberdeen

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Oak Furnitureland

2mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You must have retail sales experience, strong communication skills, knowledge of the furniture industry, proven track record in achieving targets, and understanding customer experience metrics.
  • You will provide exceptional customer service, achieve sales targets, collaborate with the team, maintain the showroom, stay informed on products, and ensure a smooth omnichannel experience for customers.

Requirements

  • Extensive experience working in customer-facing environments, demonstrating in-depth knowledge and understanding of retail sales and delivering an exceptional customer journey, ideally within furniture or similar consultative-based sales environments.
  • Knowledge of using sales models and following sales processes, enabling personal targets to be achieved.
  • Highly skilled at questioning and listening techniques, adopting a persuasive communication style with the ability to influence, generate, and build positive relationships.
  • Demonstrable knowledge and experience of working within successful high-performing teams.
  • Experience in consistently achieving stretch personal and team goals and KPIs.
  • Understand the link between customer experience and key metrics such as NPS, Trust Pilot, repeat business, and new sales opportunities.
  • Up-to-date knowledge and awareness of the furniture industry-associated products and services and understanding of Oak Furnitureland’s USPs and competitors.
  • Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures.
  • Knowledge and awareness of purchasing motivations and the internal and external factors that could influence purchasing decisions.

Responsibilities

  • Provide all customers with an exceptional customer experience by sharing their expert knowledge of Oak Furnitureland's extensive product ranges and services.
  • Follow the Retail Sales Model to make recommendations based on customer needs, supporting the right purchasing decisions to be made.
  • Contributes towards improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer loyalty and brand perception, influencing repeat business and new sales opportunities.
  • Consistently achieve personal sales and performance KPIs and targets, supporting the overall showroom team to collectively achieve outstanding business performance.
  • Adopting a one-team approach by working closely with the Store Manager and Assistant Manager to create an inclusive team culture aligned with our purpose and values, and always displaying our expected behaviours.
  • Collaborate with other business areas to create and maintain a compliant and up-to-date retail environment by working proactively with the Visual Merchandising and Facilities & Maintenance Teams to provide a safe and inviting showroom that showcases Oak Furnitureland products and services to the highest standards.
  • Positively engage with Partnering 4 Performance, enabling the shaping of personal objectives and robust development plans that support both individual and business growth plans.
  • Deliver business, divisional, and showroom ways of working, always adhering to Oak Furnitureland processes, policies, and procedures.
  • Remain up-to-date and commercially aware of internal and external factors that may impact business trade and customer experience.
  • Utilise all training materials and business communications to keep own knowledge of Oak Furnitureland products and services up to date enhancing both personal and business sales performance.
  • Using Oak Furnitureland systems, ensure all customer information is processed compliantly, efficiently and correctly following all procedures and policies.
  • Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions.

FAQs

What is the role of a Retail Sales Advisor at Oak Furnitureland?

The Retail Sales Advisor acts as a brand ambassador, providing exceptional customer service, helping customers choose the right furniture and accessories, and supporting the overall sales performance of the showroom.

What are the working hours for this position?

This is a full-time role, working 40 hours per week, across 5 out of 7 days, with one weekend off every six weeks.

Is there a commission structure for Retail Sales Advisors?

Yes, Retail Sales Advisors work towards a store target and have an uncapped commission rate of up to 4% on all sales.

What qualifications or experience are required for this role?

Candidates should have extensive experience in customer-facing environments, particularly within retail sales, and should be knowledgeable about consultative sales techniques.

What benefits do employees receive after completing their probation period?

Employees enjoy exclusive discounts on all Oak Furnitureland products, along with a generous holiday allowance, a special day off for birthdays, and access to various savings and development programs.

How does Oak Furnitureland support employee development?

Oak Furnitureland offers ongoing training and growth opportunities to enhance skills and support career advancement.

Is there an emphasis on customer experience in this role?

Yes, the role requires a commitment to providing exceptional customer experiences and improving customer satisfaction scores, such as Net Promoter Score and Trust Pilot ratings.

How does Oak Furnitureland promote diversity and inclusion in the workplace?

Oak Furnitureland strives to build an open and inclusive work environment where all colleagues have equal opportunity and access to development and progression, encouraging applications from diverse and underrepresented groups.

What should candidates be prepared for in the hiring process?

Candidates should be aware that any job offer is subject to references and a DBS check.

What are the company values that guide Oak Furnitureland?

The company's values include being adaptable, expert, authentic, working as one team, and putting customers first.

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Oak Furnitureland

You don't just furnish a home, you grow one. #GrowYourHome with Oak Furnitureland

Retail & Consumer Goods
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

Oak Furnitureland is a British retailer specialising in high-quality oak furniture. Their ultimate mission is to provide customers with durable, stylish furniture that enhances homes while offering exceptional value. They aim to democratise access to premium oak furniture, prioritising craftsmanship and sustainability. Oak Furnitureland's purpose revolves around making well-crafted, timeless furniture accessible to a broad audience, promoting longevity and aesthetic appeal in every piece they offer.